Avionics News February 2012 - 64

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P A T R I C I A

L U E B K E

The Evolving World of Netiquette
few weeks back, my email account was hacked, causing most people in my address book to receive a solicitation from me to buy Viagra. I was alerted to the hacking by an early morning phone call from a friend before I had looked at my email. She was right, and thus began an embarrassing exercise to make sure it wouldn’t happen again. I ran a full system scan of my computer, which showed nothing amiss, changed my password and deleted the

Ensure Your Electronic Manners are as Polished as Your Table Manners

A

contents of my address book for good measure. I later telephoned my Internet service provider to see if there was something more I could do. There wasn’t, but I wondered if I should apologize to my recipients. I responded to everyone who had emailed me back, alerting me to the hacking, but should I do more? I didn’t email an apology to all, figuring I had already been enough of a nuisance, but the guilty feeling lingered. In fact, it was the first topic I raised when I spoke to Julie Spira, author of the soon-to-bepublished The Rules of Netiquette: How to Mind Your Manners on the Web. Should I have apologized? I asked Spira. “Absolutely,” she said. “It’s important to keep human beings in mind. An apology was an opportunity to personalize an email and reconnect with your network in a more positive way. You could have turned a negative into a positive.” OK, so I goofed, but I am willing to learn. Doing some research, I noted there are two schools of thought when it comes to using emoticoms in email. One

expert claimed every email should have a happy face in it to add warmth to your messages, while another expert said to never use those silly things at all. Spira comes down between the two. “Emoticoms are not a universal language,” Spira said. “Some people are much more computer savvy, but your network isn’t always on the same digital page.” One hard and fast rule, according to Spira, is that business emails should never have emoticoms. However, she said that it’s a judgment call when it comes to personal exchanges, chat, Twitter or Facebook. Emoticoms can also be an age issue. “Teens may stick their tongues out at each other, but do you? If you wouldn’t stick your tongue out in real life, why do it in your email?” she said. I was recently emoticom-challenged when I received an email from an executive I had arranged to interview who had to cancel at the last minute. I was grateful he told me in advance, but when I responded by writing, “Thanks a lot for telling me,” I heard it in a sarcastic voice. To soften it up, I added, “I

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Table of Contents for the Digital Edition of Avionics News February 2012

Point of Communication
AEA Now
The View From Washington
International News and Regulatory Updates
Help for See-and-Avoid Aviating
Member Profile
Demonstrated Ability
Before & After
Retrofitting for RNP
A Conversation With...
What Will Economic Recovery Look Like?
Meet the AEA Staff
Member Profile
Look Mom, No Hands!
Business Basics
Pro-to-col
Theory & Practice
Special Report
What's New
Marketplace Classifies
Avionics News February 2012 - Cover1
Avionics News February 2012 - Cover2
Avionics News February 2012 - 1
Avionics News February 2012 - 2
Avionics News February 2012 - 3
Avionics News February 2012 - Point of Communication
Avionics News February 2012 - 5
Avionics News February 2012 - AEA Now
Avionics News February 2012 - 7
Avionics News February 2012 - 8
Avionics News February 2012 - 9
Avionics News February 2012 - 10
Avionics News February 2012 - 11
Avionics News February 2012 - 12
Avionics News February 2012 - 13
Avionics News February 2012 - 14
Avionics News February 2012 - 15
Avionics News February 2012 - The View From Washington
Avionics News February 2012 - 17
Avionics News February 2012 - International News and Regulatory Updates
Avionics News February 2012 - 19
Avionics News February 2012 - Help for See-and-Avoid Aviating
Avionics News February 2012 - 21
Avionics News February 2012 - 22
Avionics News February 2012 - 23
Avionics News February 2012 - 24
Avionics News February 2012 - 25
Avionics News February 2012 - Member Profile
Avionics News February 2012 - 27
Avionics News February 2012 - 28
Avionics News February 2012 - 29
Avionics News February 2012 - Demonstrated Ability
Avionics News February 2012 - 31
Avionics News February 2012 - 32
Avionics News February 2012 - 33
Avionics News February 2012 - Before & After
Avionics News February 2012 - 35
Avionics News February 2012 - Retrofitting for RNP
Avionics News February 2012 - 37
Avionics News February 2012 - 38
Avionics News February 2012 - 39
Avionics News February 2012 - A Conversation With...
Avionics News February 2012 - 41
Avionics News February 2012 - What Will Economic Recovery Look Like?
Avionics News February 2012 - 43
Avionics News February 2012 - 44
Avionics News February 2012 - 45
Avionics News February 2012 - 46
Avionics News February 2012 - 47
Avionics News February 2012 - Meet the AEA Staff
Avionics News February 2012 - 49
Avionics News February 2012 - 50
Avionics News February 2012 - 51
Avionics News February 2012 - Member Profile
Avionics News February 2012 - 53
Avionics News February 2012 - 54
Avionics News February 2012 - 55
Avionics News February 2012 - Look Mom, No Hands!
Avionics News February 2012 - 57
Avionics News February 2012 - 58
Avionics News February 2012 - 59
Avionics News February 2012 - Business Basics
Avionics News February 2012 - 61
Avionics News February 2012 - 62
Avionics News February 2012 - 63
Avionics News February 2012 - Pro-to-col
Avionics News February 2012 - 65
Avionics News February 2012 - 66
Avionics News February 2012 - 67
Avionics News February 2012 - Theory & Practice
Avionics News February 2012 - 69
Avionics News February 2012 - Special Report
Avionics News February 2012 - 71
Avionics News February 2012 - 72
Avionics News February 2012 - 73
Avionics News February 2012 - What's New
Avionics News February 2012 - 75
Avionics News February 2012 - 76
Avionics News February 2012 - 77
Avionics News February 2012 - Marketplace Classifies
Avionics News February 2012 - 79
Avionics News February 2012 - 80
Avionics News February 2012 - Cover3
Avionics News February 2012 - Cover4
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