Avionics News December 2014 - 44

series
At the 2013 AEA International Convention & Trade Show in Las Vegas, AEA President Paula Derks asked member companies
the question: What's working for you? Derks challenged AEA members to share their success stories, best practices and
ideas that are working for their respective companies. This article is part of a series that highlights how AEA member
companies recognized challenging economic circumstances, and how they responded and overcame them.

What's

Working?

Business initiatives that are elevating companies to success
S T O R Y

B Y

T H O M A S

I N M A N

Duncan Aviation's
On-Target Turntime

C

checks are a big deal for aircraft owners. It's
considered heavy maintenance, is complex, and
requires some disassembly of critical aircraft components. Like an extensive avionics retrofit, C checks require
considerable man hours, special tooling and unique expertise.
As a result, these inspections are performed
typically at a maintenance, repair and
overhaul facility.
Duncan Aviation technicians and managers have been exploring project efficiency and planning in an effort to get customers back in the air faster, and to continue
to ensure accurate out dates for aircraft
service work. The result is Duncan Aviation's On-Target Turntime program. The
first project completed under this program
was a Falcon 2000EX with a C Check
inspection and due items along with EASy
II provisioning. The work was completed
as promised in just 21 days, a full week
faster than the typical Duncan Aviation
turnaround time for that type of inspection.
In order to meet the promised completion date, lots of
forethought and planning were required by Falcon crew lead
RJ Riedel and his team located at Duncan Aviation's Battle
Creek, Michigan, facility. The same methods used to maximize
44

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december

2014

efficiency on the project will be repeatable for similar projects
at Duncan Aviation's other locations.
To meet the promised turnaround time, Riedel and his team
focused on efficiency and planning. They planned for the
necessary tooling, parts and support equipment to be available
and ready when they needed it. They shifted
their work schedules, changing technician
hours and implementing staggered breaks
and alternate shifts, allowing project work
nearly 24 hours a day. Moreover, they took
advantage of tools like electronic work
order enhancements and a smooth and
preapproved path for potential squawks, all
with the goal of giving technicians uninterrupted time to complete the work. The
project became a challenge the technicians
were excited about.
"We take promised out-dates very
seriously at Duncan Aviation," said John
Slieter, vice president of sales at Duncan
Aviation. "To us, a promise is a promise.
Therefore, we manage every project very
carefully, examining milestones along the way and tweaking
the project plan as needed when unforeseen circumstances
arise."
John Johnson, director of maintenance for LJ Aviation in



Table of Contents for the Digital Edition of Avionics News December 2014

Point of Communication
AEA Now
The View from Washington
International News and Regulatory Updates
Head-up Displays offer a Look Ahead
Member Profile
The Age of Unmanned Aircraft Systems
A Conversation With...
Member Profile
Garmin Debuts Low-Cost ADS-B Solution
What's Working?
Business Basics
Before & After
A Conversation With...
AEA Members make news at NBAA Convention
What's New
Marketplace Classifieds
Avionics News December 2014 - Intro
Avionics News December 2014 - Cover1
Avionics News December 2014 - Cover2
Avionics News December 2014 - 1
Avionics News December 2014 - 2
Avionics News December 2014 - 3
Avionics News December 2014 - Point of Communication
Avionics News December 2014 - 5
Avionics News December 2014 - AEA Now
Avionics News December 2014 - 7
Avionics News December 2014 - 8
Avionics News December 2014 - 9
Avionics News December 2014 - 10
Avionics News December 2014 - 11
Avionics News December 2014 - 12
Avionics News December 2014 - 13
Avionics News December 2014 - The View from Washington
Avionics News December 2014 - 15
Avionics News December 2014 - International News and Regulatory Updates
Avionics News December 2014 - 17
Avionics News December 2014 - 18
Avionics News December 2014 - 19
Avionics News December 2014 - Head-up Displays offer a Look Ahead
Avionics News December 2014 - 21
Avionics News December 2014 - 22
Avionics News December 2014 - 23
Avionics News December 2014 - Member Profile
Avionics News December 2014 - 25
Avionics News December 2014 - 26
Avionics News December 2014 - 27
Avionics News December 2014 - The Age of Unmanned Aircraft Systems
Avionics News December 2014 - 29
Avionics News December 2014 - 30
Avionics News December 2014 - 31
Avionics News December 2014 - 32
Avionics News December 2014 - 33
Avionics News December 2014 - A Conversation With...
Avionics News December 2014 - 35
Avionics News December 2014 - Member Profile
Avionics News December 2014 - 37
Avionics News December 2014 - 38
Avionics News December 2014 - 39
Avionics News December 2014 - Garmin Debuts Low-Cost ADS-B Solution
Avionics News December 2014 - 41
Avionics News December 2014 - 42
Avionics News December 2014 - 43
Avionics News December 2014 - What's Working?
Avionics News December 2014 - 45
Avionics News December 2014 - 46
Avionics News December 2014 - 47
Avionics News December 2014 - Business Basics
Avionics News December 2014 - 49
Avionics News December 2014 - 50
Avionics News December 2014 - Before & After
Avionics News December 2014 - A Conversation With...
Avionics News December 2014 - 53
Avionics News December 2014 - AEA Members make news at NBAA Convention
Avionics News December 2014 - 55
Avionics News December 2014 - 56
Avionics News December 2014 - 57
Avionics News December 2014 - 58
Avionics News December 2014 - 59
Avionics News December 2014 - 60
Avionics News December 2014 - 61
Avionics News December 2014 - 62
Avionics News December 2014 - 63
Avionics News December 2014 - What's New
Avionics News December 2014 - 65
Avionics News December 2014 - 66
Avionics News December 2014 - 67
Avionics News December 2014 - 68
Avionics News December 2014 - 69
Avionics News December 2014 - Marketplace Classifieds
Avionics News December 2014 - 71
Avionics News December 2014 - 72
Avionics News December 2014 - Cover3
Avionics News December 2014 - Cover4
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