Maintenance Technology August 2014 - (Page 11)

FOR ON THE FLOOR An outlet for the views of today's maintenance & reliability professionals Taking the Measure of Your Maintenance Team C onsidering the many elements of a plant that are regularly measured by top maintenance crews, it's interesting to learn from our Maintenance Technology Reader Panelists that measurement of the teams themselves is an inconsistent (sometimes even nonexistent) process. Similarly, recognition for superior team performance is minimal (and can be difficult to bestow upon a single group) or is simply not part of official policy. When asked how/ if they measure their maintenance teams and their perspective on related issues, here's what our Panelists had to say: Q How is the effectiveness of your maintenance team measured at your operation? "We use percentage of work orders completed on time, based on the following issues: Was the problem correctly reported? Were the right parts ordered and staged? And, was the work more extensive than originally thought? All of these are considered before determining if the work order was completed on time. We use the term 'in a timely manner' as a catch-all to factor in these variables. As a group, our bottom-line savings are measured by our 'warranty,' which means that any equipment we work on carries the mechanics' personal two-year warranty. This is how we measure our effectiveness. If [something happens] under two years, it is considered rework, which goes against our performance record." Maintenance Coordinator, Mid-Atlantic "Our maintenance team's effectiveness is measured by the following KPIs that are reviewed only at the direct supervisor and planner/scheduler level: maintenance cost per unit (MWH) produced; MTBF and OEE for the total plant; maintenance labor and material costs vs. budget targets; maintenance overtime; number of days without lost-time accidents; and the number of safety and environmental incidents." Mechanical Maintenance Supervisor, Midwest AUGUST 2014 "The maintenance department graphs equipment uptime and downtime by reason on Excel spreadsheets, but we currently do not utilize our CMMS work-order module effectively enough to report on completed work orders. Also, our costs are not tracked and benchmarked to the level necessary to reveal as a KPI." Rick Carter Executive Editor Planned Maintenance Supervisor, Midwest "We use completed work orders as a benchmark, but work orders are issued into the system from any department at any time. The importance of which work order gets done first is a political issue, not a cost-based one. Most work orders are completed, but not always when people think they need to be done, which upsets upper management. We are graded on our ability to show bottom-line savings, but staying within a budget or showing savings on a project has not been a major problem. We are also rated by adherence to a schedule. Lost time in dollars is a very high cost to us. However, it does not matter if an operator messed up, supplies were unavailable, a power outage or something else occurred, maintenance is usually to blame." Senior Maintenance Engineer, West" "Our effectiveness is gauged through a Maximobased program. The benchmarks are basically the normal world-class percentages, but I believe a lot of these numbers are skewed. We show world-class percentages month after month with our PMs, but they typically reflect more inspections than actual work performed. In reality, the biggest problem is production because it has the biggest influence over maintenance. It's hard to do a proper five-day PM when you only have a machine for one day." Maintenance Leader, Midwest "We look at very little in the way of how effectively our teams perform. We do have corporate controllers who look at bottom-line results for the maintenance team, and they give us that information for further investigation. For our company, uptime is an indicator when talking about bottom-line results MAINTENANCETECHNOLOGY.COM | 11 http://www.MAINTENANCETECHNOLOGY.COM

Table of Contents for the Digital Edition of Maintenance Technology August 2014

Maintenance Technology August 2014