Maintenance Technology June 2017 - 11
based, there is a different vision. This
must be explained and understood.
Now we have processes in place to aid in
the prevention of emergencies and more
organized efforts to quickly respond
should the need arise."
With an investment in new tools
and technology, including additional
vibration, infrared thermography,
and ultrasound training, the newly
structured, two-year-old team measures
its return on investment in high-quality
performance and products.
"A key driver within our business is
quality," Nolan said.
AstraZeneca is a science-led, biopharmaceutical business that discovers,
develops, manufactures, and supplies
innovative medicines for millions
worldwide-primarily in the areas of
respiratory, cardiovascular and metabolic, and oncology. The Mt. Vernon site
manufactures oral-solids medicines-
primarily for Type 2 diabetes treatment.
The maintenance and reliability group
focuses on maintaining the utilities,
purified water, HVAC, manufacturing
equipment, and all Good Manufacturing
Practice (GMP) maintenance.
A new process
The Mt. Vernon-site reliability team
adopted a common mission statement from the industry. "Anyone
who improves a process or a piece of
equipment is a reliability leader."
The simple vision was broken down
into specific goals and targets. Nolan
explained that 2015 was all about
building a foundation, while 2016 was
the year to focus on root-cause analysis.
The team received early help from
consultant group Life Cycle Engineering
(LCE, Charleston, SC, LCE.com).
"In pharma, when somebody uses
the word 'criticality' they go straight
to quality," Nolan said. "LCE helped us
identify the tools we needed to show
overall criticality-business cost, quality,
mean time between failure. Andrew
[Carpenter] led us through a criticality
assessment at our site and we banked
that into different categories, including
equipment, water purification, parts
redundancy, and packaging items. Now
we do an assessment and re-rank our
critical categories that need attention
every year. We are in the process of
doing that now. This helps us focus our
efforts and has become a game-changer
The reliability group became its own
entity within the plant's maintenance
"We were doing a really good job of
fixing issues, but needed to work on
following up after the issue, getting to
At AstraZeneca, separating the reliability
people from the day-to-day commotion,
defining the difference between reliability and maintenance, and management support were keys to a successful
transition to a reliability-oriented
operation. Photo: AstraZeneca
MAINTENANCETECHNOLOGY.COM | 11