Maintenance Technology September 2016 - 17

VOICE FROM THE FIELD Opposite page. Gardner was instrumental in securing grant funding that led to a building-automation system and replacing the 50-year-old boilers at the USA Medical Center, Mobile, AL. All images courtesy of USA Health/ Marketing & Communications Lawrence's Top 5 Tips 1. Positive customer-service Lawrence outcomes are essential for a job Gardner well done. 2. Timely preventive maintenance saves untimely and unexpected system downtime that can negatively affect our environment of care. 3. Educating, motivating, and monitoring technical staff in daily duties and responsibilities is essential in knowing that your personnel are competent and providing responses to the organization's needs. 4. Plan for and train staff and support subcontractors and vendors for the potential of disasters and emergency-utilities and/or acts-of-God shutdowns that require extraordinary responsiveness and coordination to resolve the issues and support the organization's mission. 5. Keep the organization's administration informed of risks and recommendations to overcome the ramifications if those risks are not addressed in a timely and effective manner. are a customer-service-driven organization. We are here for everyone from the nurse managers to the IT guys to the kitchen dietary folks. We may get a call from the operating room saying the light over the operating table is out of balance. Or perhaps a floor drain is stopped up in the kitchen or a radiologist is having difficulty with his equipment. With such an old facility, we are dealing with systems that are a living, breathing organism. We are challenged with a huge variety of needs from 1,800 people." For prioritization, Gardner uses a systematic approach that is part of routine maintenance. "We have a supervisor who is charged with analyzing the requests that come in through our preventivemaintenance program or our maintenance-request program," he explained. "He issues the work orders to the different mechanics. If it is something above or beyond the requests that would normally be handled by that group, they run it up the flagpole to another level of supervision to analyze if it is something we can do internally. If it's something we need to review as far as a project that needs an outside contractor or is a project that is beyond our maintenance staff 's capabilities, it is reviewed as a future capital project. This requires submitting an estimate that goes to an administrator and then goes through a formal financial-review process to be approved so it can be budgeted." When patients' lives are at stake, it puts added pressure on the maintenance team to keep all operations running smoothly. "Our responsibility is maintaining a continuity of operations 24 hours a day, seven days a week, 365 days a year," Gardner stated. "We have patients who are hooked up to life-saving devices. Some of the operating rooms must maintain a specific Lawrence's Credentials physical plant, including renovations, new construction, modernization, and all equipment maintenance. This involves everything from elevator maintenance to heating and air-conditioning systems, electrical systems, generators, and medical equipment. "If it's part of the building, it belongs to our department," Gardner said. "From the roofs all the way down to the basements, we maintain anything and everything." Gardner's team at the main campus includes 18 full-time employees (technicians, electricians, plumbers), six of whom are supervisors. Subcontractors are also occasionally used. In addition to this role, which he has held for seven years, he has worked at three different hospital systems in his 32-year career. The medical center has a 130-bed capacity. During a trauma event, the facility may treat as many as 150 patients. There are about 1,200 medical professionals in the system and another 600 who work at the clinics and with the physicians. Prioritization and problem solving For Gardner's maintenance team, challenges come in the form of medical-trauma emergencies and all that results from maintaining buildings that are almost six decades old. "First and foremost, we are problem solvers," he said. "We SEPTEMBER 2016 ■ ■ ■ ■ Bachelor of Science Master of Arts 32 Years of Experience Operations Management ■ Construction Management ■ Maintenance Management ■ Facilities Management temperature. There is a level of air quality needed, so we must carefully maintain the filters throughout all systems. We are dealing with buildings built 55 years ago. The design at the time may have been just right, but with new codes and regulations, we must make adjustments and deal with ongoing problems all the time. We must find solutions, while providing excellent service in a building that is showing its age." Gardner implements a priority rating system. It includes bullet points that ask key questions such as: ■ Is this a safety issue? ■ Who is at risk? ■ Is this a regulatory requirement? There is a point scale and projects are ranked according to urgency and impact on the organization. Gardner's team handles between 7,000 and 8,000 work-order requests each year. "We have preventive-maintenance programs where we have MAINTENANCETECHNOLOGY.COM | 17 http://www.MAINTENANCETECHNOLOGY.COM

Table of Contents for the Digital Edition of Maintenance Technology September 2016

Editorial
Uptime
On The Floor
Old-School Approach To New-World Technology
Art Meets Reliability Science
Commit To Safety
Robot-Human Interaction Getting Safer
Sanitary, Stainless Conveyors Not The Same
Reduce Hidden Process-Safety Costs
Pace Your Reliability Program
Win The War With 'Lubrication By Design'
SAP Tips And Tricks
Understand Pump Vibration
Select The Right Relay
Bearing Care
Clear Up HOA Confusion
Potato Waste Becomes Clean Water, Energy
Products
Showcase
Ad Index
Final Thought
Maintenance Technology September 2016 - 1
Maintenance Technology September 2016 - Cover1
Maintenance Technology September 2016 - Cover2
Maintenance Technology September 2016 - 1
Maintenance Technology September 2016 - 2
Maintenance Technology September 2016 - 3
Maintenance Technology September 2016 - Editorial
Maintenance Technology September 2016 - 5
Maintenance Technology September 2016 - Uptime
Maintenance Technology September 2016 - 7
Maintenance Technology September 2016 - On The Floor
Maintenance Technology September 2016 - 9
Maintenance Technology September 2016 - Old-School Approach To New-World Technology
Maintenance Technology September 2016 - 11
Maintenance Technology September 2016 - 12
Maintenance Technology September 2016 - 13
Maintenance Technology September 2016 - 14
Maintenance Technology September 2016 - 15
Maintenance Technology September 2016 - Art Meets Reliability Science
Maintenance Technology September 2016 - 17
Maintenance Technology September 2016 - 18
Maintenance Technology September 2016 - 19
Maintenance Technology September 2016 - Commit To Safety
Maintenance Technology September 2016 - 21
Maintenance Technology September 2016 - 22
Maintenance Technology September 2016 - 23
Maintenance Technology September 2016 - Robot-Human Interaction Getting Safer
Maintenance Technology September 2016 - 25
Maintenance Technology September 2016 - Sanitary, Stainless Conveyors Not The Same
Maintenance Technology September 2016 - 27
Maintenance Technology September 2016 - 28
Maintenance Technology September 2016 - Reduce Hidden Process-Safety Costs
Maintenance Technology September 2016 - 30
Maintenance Technology September 2016 - Pace Your Reliability Program
Maintenance Technology September 2016 - 32
Maintenance Technology September 2016 - 33
Maintenance Technology September 2016 - 34
Maintenance Technology September 2016 - 35
Maintenance Technology September 2016 - Win The War With 'Lubrication By Design'
Maintenance Technology September 2016 - 37
Maintenance Technology September 2016 - 38
Maintenance Technology September 2016 - SAP Tips And Tricks
Maintenance Technology September 2016 - Understand Pump Vibration
Maintenance Technology September 2016 - Select The Right Relay
Maintenance Technology September 2016 - Bearing Care
Maintenance Technology September 2016 - 43
Maintenance Technology September 2016 - Clear Up HOA Confusion
Maintenance Technology September 2016 - Potato Waste Becomes Clean Water, Energy
Maintenance Technology September 2016 - 46
Maintenance Technology September 2016 - 47
Maintenance Technology September 2016 - 48
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Maintenance Technology September 2016 - Showcase
Maintenance Technology September 2016 - Ad Index
Maintenance Technology September 2016 - 55
Maintenance Technology September 2016 - Final Thought
Maintenance Technology September 2016 - Cover3
Maintenance Technology September 2016 - Cover4
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