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15 We would strongly suggest that, if you have not already done so, a critical review of your PM program using RCM principles is an essential first step to managing the impact of human error in maintenance. * People cannot easily avoid those actions they did not intend to commit. Blame and punishment is not appropriate when peoples' intentions were good, but their actions did not go as planned. Maintenance Quality Management - Key Principles * Errors are consequences, rather than causes. Discovering a human error is the beginning of the search for causes, not the end. Following Reason and Hobbs , the following are some of the principles that a Maintenance Quality Management system must embrace: * Many errors fall into recurrent patterns. Targeting these recurrent errors is the most effective way of addressing human error issues. * Human error is both universal and inevitable. Human errors are as much a part of human life as eating and breathing. * Errors are not intrinsically bad. Success and failure spring from the same roots. Errors mark the boundaries of the path to successful action. * You cannot change the human condition, but you can change the conditions in which humans work. There are two parts to an error - a mental state and a situation. We have limited control over people's mental states, but we can control the situations in which they have to work. * The best people can make the worst mistakes. No one is immune to error. Indeed, the higher in an organisation that an error is made, the more significant the consequences. * Error Management is all about managing the manageable. Situations are manageable - human nature, in its broadest sense, is not. * Maintenance quality management is about making good people excellent. Maintenance quality management is not about making a few error-prone people better - it is a way of making the larger proportion of well-trained and motivated people excellent. * Effective maintenance quality management aims at continuous reform rather than local fixes. As errors tend to be systemic in nature, we should deal with human error systematically and continuously. We need a more holistic approach for managing maintenance error and assuring maintenance quality. WWW.SMRP.ORG 10127-4056 SMRP Solutions SE.indd 15 8/22/16 9:43 AM http://WWW.SMRP.ORG

Table of Contents for the Digital Edition of Maintenance Technology September 2016

Editorial
Uptime
On The Floor
Old-School Approach To New-World Technology
Art Meets Reliability Science
Commit To Safety
Robot-Human Interaction Getting Safer
Sanitary, Stainless Conveyors Not The Same
Reduce Hidden Process-Safety Costs
Pace Your Reliability Program
Win The War With 'Lubrication By Design'
SAP Tips And Tricks
Understand Pump Vibration
Select The Right Relay
Bearing Care
Clear Up HOA Confusion
Potato Waste Becomes Clean Water, Energy
Products
Showcase
Ad Index
Final Thought
Maintenance Technology September 2016 - 1
Maintenance Technology September 2016 - Cover1
Maintenance Technology September 2016 - Cover2
Maintenance Technology September 2016 - 1
Maintenance Technology September 2016 - 2
Maintenance Technology September 2016 - 3
Maintenance Technology September 2016 - Editorial
Maintenance Technology September 2016 - 5
Maintenance Technology September 2016 - Uptime
Maintenance Technology September 2016 - 7
Maintenance Technology September 2016 - On The Floor
Maintenance Technology September 2016 - 9
Maintenance Technology September 2016 - Old-School Approach To New-World Technology
Maintenance Technology September 2016 - 11
Maintenance Technology September 2016 - 12
Maintenance Technology September 2016 - 13
Maintenance Technology September 2016 - 14
Maintenance Technology September 2016 - 15
Maintenance Technology September 2016 - Art Meets Reliability Science
Maintenance Technology September 2016 - 17
Maintenance Technology September 2016 - 18
Maintenance Technology September 2016 - 19
Maintenance Technology September 2016 - Commit To Safety
Maintenance Technology September 2016 - 21
Maintenance Technology September 2016 - 22
Maintenance Technology September 2016 - 23
Maintenance Technology September 2016 - Robot-Human Interaction Getting Safer
Maintenance Technology September 2016 - 25
Maintenance Technology September 2016 - Sanitary, Stainless Conveyors Not The Same
Maintenance Technology September 2016 - 27
Maintenance Technology September 2016 - 28
Maintenance Technology September 2016 - Reduce Hidden Process-Safety Costs
Maintenance Technology September 2016 - 30
Maintenance Technology September 2016 - Pace Your Reliability Program
Maintenance Technology September 2016 - 32
Maintenance Technology September 2016 - 33
Maintenance Technology September 2016 - 34
Maintenance Technology September 2016 - 35
Maintenance Technology September 2016 - Win The War With 'Lubrication By Design'
Maintenance Technology September 2016 - 37
Maintenance Technology September 2016 - 38
Maintenance Technology September 2016 - SAP Tips And Tricks
Maintenance Technology September 2016 - Understand Pump Vibration
Maintenance Technology September 2016 - Select The Right Relay
Maintenance Technology September 2016 - Bearing Care
Maintenance Technology September 2016 - 43
Maintenance Technology September 2016 - Clear Up HOA Confusion
Maintenance Technology September 2016 - Potato Waste Becomes Clean Water, Energy
Maintenance Technology September 2016 - 46
Maintenance Technology September 2016 - 47
Maintenance Technology September 2016 - 48
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Maintenance Technology September 2016 - 50
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Maintenance Technology September 2016 - Showcase
Maintenance Technology September 2016 - Ad Index
Maintenance Technology September 2016 - 55
Maintenance Technology September 2016 - Final Thought
Maintenance Technology September 2016 - Cover3
Maintenance Technology September 2016 - Cover4
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