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17 with which a task is performed, and the likelihood that the task will be performed correctly. Both infrequently performed and very frequently performed tasks tend to be those at greatest risk of human error. Intelligent allocation of work to individuals takes this into account, and can assist in minimising human error. Ensure that equipment, and tasks, are properly designed. In order to minimise the likelihood of error in performing maintenance tasks, the equipment should be designed for maintainability. Enforce good housekeeping standards. Housekeeping practices are a good indicator of attitudes and culture relating to quality. Ensure spare parts and tools are managed well. Maintenance cannot perform high quality work if the parts and tools that they need are not available when required. Write and use effective maintenance work instructions. Omission of necessary steps is the most common form of maintenance error. Some estimates suggest that omissions account for more than half of all human factors problems in maintenance. The development, and use, of effective maintenance work instructions is an important tool in managing these types of errors. ORGANISATIONAL MEASURES Put in place effective processes for analysing, and learning from, past failures. It is vitally important that any significant failures should be investigated using an effective Root Cause Analysis process. The most effective solutions to preventing these failures from happening again, will be those that deal effectively with the organisational causes of failures. However, in order to effectively analyse those failures that are occurring as a result of human failures, it is also necessary to engender a "Reporting Culture" within the organisation - where all failures, no matter how seemingly insignificant, are reported. This requires the development of a high level of trust between management and those at lower levels in the organisation. People must not feel that reporting human failures is likely to lead to adverse personal consequences. Ultimately, even putting both proactive and reactive measures in place will not guarantee the absence of human error, but together, these strengthen the organisation's intrinsic resistance to human error. Put in place proactive processes for assessing the risk of future maintenance errors. Avoiding the recurrence of past failures is an admirable, but insufficient, goal for those seeking to achieve high quality maintenance outcomes. Proactive methods should also be employed to seek out potential opportunities for future maintenance error and eliminate these. Ultimately, even putting both proactive and reactive measures in place will not guarantee the absence of human error, but together, these strengthen the organisation's intrinsic resistance to human error. Conclusion The impact of human error on maintenance quality and costs, safety and equipment reliability is huge. Yet we are only just starting to develop a better understanding of how to avoid or minimise the consequences of human error. This article has attempted to provide you with some ideas that you may find useful in addressing maintenance error within your organisation. WWW.SMRP.ORG 10127-4056 SMRP Solutions SE.indd 17 8/22/16 9:43 AM http://WWW.SMRP.ORG

Table of Contents for the Digital Edition of Maintenance Technology September 2016

Editorial
Uptime
On The Floor
Old-School Approach To New-World Technology
Art Meets Reliability Science
Commit To Safety
Robot-Human Interaction Getting Safer
Sanitary, Stainless Conveyors Not The Same
Reduce Hidden Process-Safety Costs
Pace Your Reliability Program
Win The War With 'Lubrication By Design'
SAP Tips And Tricks
Understand Pump Vibration
Select The Right Relay
Bearing Care
Clear Up HOA Confusion
Potato Waste Becomes Clean Water, Energy
Products
Showcase
Ad Index
Final Thought
Maintenance Technology September 2016 - 1
Maintenance Technology September 2016 - Cover1
Maintenance Technology September 2016 - Cover2
Maintenance Technology September 2016 - 1
Maintenance Technology September 2016 - 2
Maintenance Technology September 2016 - 3
Maintenance Technology September 2016 - Editorial
Maintenance Technology September 2016 - 5
Maintenance Technology September 2016 - Uptime
Maintenance Technology September 2016 - 7
Maintenance Technology September 2016 - On The Floor
Maintenance Technology September 2016 - 9
Maintenance Technology September 2016 - Old-School Approach To New-World Technology
Maintenance Technology September 2016 - 11
Maintenance Technology September 2016 - 12
Maintenance Technology September 2016 - 13
Maintenance Technology September 2016 - 14
Maintenance Technology September 2016 - 15
Maintenance Technology September 2016 - Art Meets Reliability Science
Maintenance Technology September 2016 - 17
Maintenance Technology September 2016 - 18
Maintenance Technology September 2016 - 19
Maintenance Technology September 2016 - Commit To Safety
Maintenance Technology September 2016 - 21
Maintenance Technology September 2016 - 22
Maintenance Technology September 2016 - 23
Maintenance Technology September 2016 - Robot-Human Interaction Getting Safer
Maintenance Technology September 2016 - 25
Maintenance Technology September 2016 - Sanitary, Stainless Conveyors Not The Same
Maintenance Technology September 2016 - 27
Maintenance Technology September 2016 - 28
Maintenance Technology September 2016 - Reduce Hidden Process-Safety Costs
Maintenance Technology September 2016 - 30
Maintenance Technology September 2016 - Pace Your Reliability Program
Maintenance Technology September 2016 - 32
Maintenance Technology September 2016 - 33
Maintenance Technology September 2016 - 34
Maintenance Technology September 2016 - 35
Maintenance Technology September 2016 - Win The War With 'Lubrication By Design'
Maintenance Technology September 2016 - 37
Maintenance Technology September 2016 - 38
Maintenance Technology September 2016 - SAP Tips And Tricks
Maintenance Technology September 2016 - Understand Pump Vibration
Maintenance Technology September 2016 - Select The Right Relay
Maintenance Technology September 2016 - Bearing Care
Maintenance Technology September 2016 - 43
Maintenance Technology September 2016 - Clear Up HOA Confusion
Maintenance Technology September 2016 - Potato Waste Becomes Clean Water, Energy
Maintenance Technology September 2016 - 46
Maintenance Technology September 2016 - 47
Maintenance Technology September 2016 - 48
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Maintenance Technology September 2016 - 50
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Maintenance Technology September 2016 - Showcase
Maintenance Technology September 2016 - Ad Index
Maintenance Technology September 2016 - 55
Maintenance Technology September 2016 - Final Thought
Maintenance Technology September 2016 - Cover3
Maintenance Technology September 2016 - Cover4
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