open - (Page 10) Leadership and Management Open e-Programme Certificate in Administration Principles This is the second programme in the administration cycle which provides a professional development and accreditation route for administrators, PAs and secretaries from the beginning of their careers through to Diploma level. The programme is designed to nationally recognised standards and best practice, and allows achievement of accreditation in as little as three months. ACCREDITED PROGRAMME Module 1: Self-development 9 self assessment 9 organising yourself: strategies 9 planning and setting objectives 9 projecting an image of professionalism 9 assertiveness techniques Module 2: Working with others 9 working styles and behaviours 9 team working 9 influencing others 9 managing customer expectations 9 handling objections Module 3: Developing business skills 9 organisational culture 9 problem solving and decision making 9 working with processes and procedures 9 project management 9 management information – data analysis 9 developing computer skills 9 health and safety: liability, hazards and risks Who can benefit? Administrators, PAs and secretaries with a minimum of two year’s experience in the role. Accreditation The Certificate is awarded following successful completion of all modules and assessment of the Action Plan. Objectives By the end of the programme delegates will be able to: 9 assess their current performance against best practice and develop the scope of their role 9 demonstrate the application of principles and techniques covered by the programme in their own work situations 9 together with their line manager produce an action plan for personal development in their role Ref: AP2 £995 + VAT Open e-Programme Diploma in Advanced Administration Principles This programme completes the administration cycle which provides a professional development and accreditation route for administrators, PAs and secretaries from the beginning of their careers through to Diploma level. The programme is designed to nationally recognised standards and best practice, and allows achievement of accreditation in as little as six months. ACCREDITED PROGRAMME Module 1: Self-development 9 self assessment and development 9 planning and organising a complex and demanding workload 9 coping with pressure: tension audit, work/life balance 9 assertiveness: personal effectiveness, professionalism Module 2: Working with others 9 working styles, teamworking, motivational factors 9 organising/coaching others, managing conflict and change 9 effective meetings and briefings 9 achieving ‘win-win’ outcomes 9 developing customer excellence strategies 9 writing accurate and effective reports Module 3: Business skills 9 PESTLE analysis 9 strategic goals and corporate culture 9 advanced problem solving and decision making 9 principles of project management, knowledge management 9 developing financial know-how 9 health and safety: personal safety at work Who can benefit? Administrators, PAs and secretaries with a minimum five years experience in the role and who are required to contribute to and/or support the organisation’s strategic performance. Accreditation The Diploma is awarded following successful completion of all modules and assessment of the Action Plan. Objectives By the end of the programme delegates will be able to: 9 assess their current performance against administration best practice and develop the scope of their role to support the organisation’s strategic performance 9 demonstrate the application of principles and techniques covered by the programme in their own work situations 9 together with their line manager/director produce a development plan for implementation in the workplace Ref: AP3 £1395 + VAT 10 bookings & enquiries: 0161 445 2426 training.solutions@cegos.co.uk © Cegos UK 2008 www.cegos.co.uk http://www.cegos.co.uk
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