open - (Page 11) Leadership and Management New Supervisor / Team Leader The decision to promote a member of staff to a position of supervisory responsibility for the work group is often based on their effectiveness in the current role. Whilst experience and skill are invaluable in maintaining standards of work, they do not prepare supervisors/team leaders for the additional responsibilities they will face. This course helps participants make the transition from being one of the team to becoming its first line leader, examines the scope and responsibilities of the role, and introduces them to the principles and skills of effective supervision. Managing the work group 9 how an effective team works BEST SELLER 9 liaising with management - when and how 9 leadership style - directive and supportive activities Assessing and improving performance 9 setting objectives 9 criteria for effective performance standards 9 methods of assessing and improving performance Solving problems and making decisions 9 the need for a systematic approach 9 the Five Point Plan Importance of effective communication 9 identifying the need and the best approach 9 principles of effective communication Who can benefit? Newly appointed supervisors/team leaders and those who wish to progress into the post. Objectives By the end of the programme participants will be able to: 9 make the transition from team member to team leader, identify their areas of responsibility and scope of authority 9 effectively carry out the role of liaison between management and staff, and maintain channels of communication with peers 9 manage the department’s material and human resources to maximise output 9 make effective decisions when prioritising activities and allocating tasks Manchester Feb 5-6 Apr 8-9 Jul 29-30 Sep 9-10 Oct 14-15 Nov 19-20 London Mar 12-13 May 15-16 Ref: M21 2 days £398 + VAT PROGRAMME Making the transition from team member to leader Roles, responsibilities and authority 9 what the job contains – analysis, key requirements 9 roles and responsibilities 9 meeting business objectives, developing relationships Authority 9 formal and discretionary authority Blend your learning experience with the following short e-courses Short e-course title Building Self-Esteem and Confidence Essential Time Management Health and Safety Basics Making Decisions Problem Solving Setting Objectives Code Fee AC49 AC51 £29.99 £29.99 £19.99 £19.99 £24.99 £14.99 Giving Constructive and Receiving Critical Feedback AC40 AC16 AC50 AC19 AC125 £19.99 © Cegos UK 2008 11
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