open - (Page 20) Leadership and Management Managing Conflict in the Workplace Conflicts inevitably arise. This course examines the reasons for conflict, its scope and effect, and developes strategies for resolving conflicts. It focuses on obtaining positive results from difficult people in the workplace. Consequences of conflict 9 how conflict affects people and organisations 9 the costs of conflict Managing and resolving conflict 9 self-awareness and personal prejudices 9 encouraging greater openness from others 9 individual reactions to conflict, emotional triggers Working with others to resolve conflict 9 reality checking, positions and interests 9 joint problem solving 9 defusing 9 how mediation works, stages of mediation 9 conflict management strategy Who can benefit? Managers, supervisors, team leaders, human resource and other specialists who need to understand and manage conflict. Objectives By the end of the programme participants will be able to: 9 define the causes of conflict 9 explain the emotional background to conflict and devise appropriate strategies for dealing with the cause 9 apply a variety of techniques for controlling emotions in themselves and others 9 set a course for getting greater commitment from problem people through more effective use of interpersonal skills Manchester May 19-20 Aug 12-13 London Mar 5-6 Sep 30-Oct 1 Ref: M16 2 days £398 + VAT PROGRAMME Conflict in organisations - origins 9 underlying causes of conflict, issues, behaviours and feelings Different types of conflict and the effect on organisational culture/climate Blend your learning experience with the following short e-courses Short e-course title Conflict Management Code AC38 Fee £24.99 Managing Tough Situations As the organisation competes in an increasingly frenetic environment, the essence of strong management is to be effective in dealing with the tough situations. Without appropriate support, guidance and training, the manager can easily lose focus, waste resource and exacerbate the problem. Managing High Performing Teams Organisations which have put the concept of ‘high performing teams’ into practice have all succeeded through creating dynamic, autonomous and highly responsive teams which pass the test of time. This programme provides participants with a strategy for dramatic improvements in productivity, quality and employee and customer satisfaction. Objectives By the end of the programme participants will be able to: Objectives By the end of the programme participants will be able to: 9 define techniques which make communication with others clear and unambiguous 9 deal with problems typically affecting working life 9 explain how meetings can be managed and influenced towards positive outcomes 9 deal with groups in opposition 9 apply proven methods for enhancing individual performance 9 recognise the dynamic of their organisation’s present culture and how it needs to change to support high performing teams 9 devise a management process to focus and co-ordinate team activity 9 create and manage high performing teams effectively Manchester Feb 19-20 London Sep 24-25 Manchester Feb 20-21 London Oct 28-29 Ref: M8 2 days £398 + VAT Ref: M11 2 days £398 + VAT Blend your learning experience with the following short e-courses Short e-course title Conflict Management Code AC38 Fee £24.99 Blend your learning experience with the following short e-courses Short e-course title High Performance Teams Code AC96 Fee £19.99 20 bookings & enquiries: 0161 445 2426 training.solutions@cegos.co.uk © Cegos UK 2008 www.cegos.co.uk http://www.cegos.co.uk
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