open - (Page 23) Leadership and Management Counselling Skills One of the most difficult responsibilities for human resource professionals, managers and supervisors is dealing with the personal problems of others. When badly conducted, discussions can often involve embarrassment, fear, anger and frustration on both sides. Yet the ability to counsel effectively is one of the most important skills needed by those in posts of authority - to safeguard the well-being of staff and to strengthen working relationships with colleagues. This one day course helps professionals understand what counselling is, gives guidelines on what to do, and allows practice of the most effective communication skills in counselling. PROGRAMME The meaning and scope of counselling 9 what counselling is and what it is not 9 knowing when to counsel 9 professional responsibilities 9 benefits of counselling Counselling styles 9 personal analysis 9 identifying development areas Communication skills in counselling 9 creating a climate of trust and confidentiality 9 encouraging people to talk openly 9 using questions to probe for relevant information 9 active listening 9 encouraging people to develop their own solutions 9 facilitating decisions - seeking agreement and commitment 9 support mechanisms Who can benefit? Anyone whose role requires them to counsel people with personal problems. The course has proved an invaluable introduction to the skills of counselling, and a refresher for those wishing to re-visit the principles and review their performance. Objectives By the end of the programme participants will be able to: 9 identify situations in which counselling may be necessary 9 create the most appropriate environment in which to conduct the counselling interview 9 use effective communication techniques during the interview 9 apply counselling skills to a variety of situations Manchester Jun 11 London Nov 26 Ref: M6 1 day £199 + VAT Blend your learning experience with the following short e-courses Short e-course title Counselling Code AC39 Fee £19.99 Mentoring Mentoring is becoming increasingly popular as a management tool, and many organisations are introducing mentoring schemes to support the development of their staff. This course explains the theory behind mentoring and develops the skills of those who will use it. 9 mentoring skills 9 breaking down barriers Benefits of mentoring 9 for the mentor 9 for the mentee 9 for the organisation Mentoring styles - self analysis The mentoring process 9 within organisations 9 for development 9 interpersonal mentoring 9 specific mentoring Implementing mentoring schemes 9 influencing factors 9 designing the scheme 9 dealing with problems 9 when does mentoring end? Who can benefit? Anyone who is required to mentor junior staff and wishes to review and develop their performance as mentors. The course is also appropriate for those who have a wealth of work experience which they could share, and would like to take up the guidance and development of others. Objectives By the end of the programme participants will be able to explain the role of the mentor identify characteristics of effective mentors use mentoring in different situations state the benefits of mentoring: for the mentor, the mentee, the organisation 9 plan the implementation of a mentoring scheme 9 9 9 9 Manchester Apr 30 London Oct 8 PROGRAMME What is mentoring? 9 a definition, mentoring or coaching? The role of mentor 9 understanding adult learning Ref: M20 1 day £199 + VAT Blend your learning experience with the following short e-courses Short e-course title Mentoring Code AC98 Fee £19.99 © Cegos UK 2008 23
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