open - (Page 36) Trainer Development Consultancy Skills for Trainers The role of the internal training and HR professional has developed into that of consultant. This course provides a practical process for effective consultancy and introduces key supporting skill and techniques. 9 identification of development areas The consulting process 9 building trust and rapport 9 investigating needs, identifying solutions 9 defining expectations 9 agreeing action 9 monitoring and reviewing, evaluating results Negotiating skills 9 what to negotiate and with whom 9 how to negotiate - aiming for win-win Dealing with objections 9 types of objections 9 strategy for handling objections Producing proposals 9 content and format, winning proposals Who can benefit? Internal training and HR professionals whose role is developing into that of a consultant. Objectives By the end of the programme participants will be able to: 9 explain the role and list the key skills of a consultant 9 use different methods to identify the need rather than the ‘want’ 9 use negotiation skills to aim for ‘win-win’ solutions 9 recognise ways to deal with objections and problems 9 produce written proposals and reports to support the process PROGRAMME The role of the internal consultant 9 responsibilities, benefits of internal consultancy Training needs analysis 9 influencing factors affecting needs, methods of needs analysis Skills of an effective consultant 9 key skills required for the role 9 personal assessment of current skills Manchester Jan 28-29 London Aug 19-20 Ref: T4 2 days £398 + VAT Blend your learning experience with the following short e-courses Short e-course title Negotiating Skills Code Fee AC104 £24.99 Evaluating Learning and Development - measuring success It is becoming more and more important for organisations to measure the return on investment for learning and development. To do this we need to identify appropriate methods of evaluation. This course provides a ‘tool bag’ of methods to apply to a variety of development situations. Objectives By the end of the programme participants will be able to: 9 identify their responsibilities within the evaluation process 9 design effective validation forms 9 list 5 levels of evaluation 9 identify the benefits and drawbacks of different evaluation methods 9 select appropriate methods for their organisation Manchester Aug 28 London Feb 19 Ref: T11 1 day £199 + VAT Blend your learning experience with the following short e-courses Short e-course title Evaluation Code Fee AC136 £14.99 36 bookings & enquiries: 0161 445 2426 training.solutions@cegos.co.uk © Cegos UK 2008 www.cegos.co.uk www.cegos.co.uk
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