open - (Page 41) Case Study - Customer Service Excellence well known US media company needed to develop a communications programme hat would meet the needs of diverse cultures in their growing European theatre of operations, whilst maintaining core messages from the parent company. Their goal was to drive better interpersonal working practices, with a common vision in mind. Cegos rolled out the training programme with complete buy in and involvement from local teams and enabled a common language to enhance cross-border working, through rigorous validation against the learning objectives and main principles. Interpersonal Skills Delivery options to suit your learning needs Sustainable Interpersonal Performance wth Gro Organisational Engagement Open - over 100 quality Open programmes throughout the year with a wide selection of dates and locations. An attractive pricing structure reinforces the Cegos commitment to making high quality training accessible to all. In-Company - highly customised and relevant interventions for your organisation which can be tailored to suit your needs. Delivered anytime, anywhere, in small or large groups. nt s eva Rel tencie e p Com RO I Hum Dev an Cap elo pm ital ent Cegos Pedagogy In-House - off the shelf solutions delivered on your premises for only £1375 + VAT per group per day to a maximum of 10 participants. For Presentation Skills this price applies to a maximum of 8 participants. International - tailored to suit local challenges, language needs and audience considerations. High specification training solutions across core subject areas, designed specifically to drive consistency of best practices across your wider organisation. Coffee break learning - short e-courses delivered by email to your desktop at work or at home - from as little as £14.99 + VAT, everyone can benefit from this cost-effective, quick and easy learning methodology. Our approach to Interpersonal Excellence Through exploring the component parts of this model we become highly focused on developing your human capital talent, impacting personal growth and organisational key measures. 41
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