open - (Page 42) Interpersonal Skills Chairing Effective Meetings Meetings are an essential part of business life: to share information, solve problems and make vital decisions quickly. Unfortunately, many meetings are experienced as a waste of time and often result in frustration and damaged relationships. This programme outlines the key principles of effective meetings and communication techniques. PROGRAMME Different types of meeting - purpose and objectives Common problems with meetings - how to overcome them Organising and preparing for meetings Drawing up outline agendas Role and responsibilities of the chair Skills of chairing Structure of a meeting - how to choose and influence Controlling flow and time - how to avoid time stealers Encouraging contributions from all attendees Dealing with problem members within the group Skills of participating - gaining acceptance for your view Offering constructive feedback and stating your case Practical skills to make meetings more effective Who can benefit? All professional staff who are required to run and/or participate in meetings. Objectives By the end of the programme participants will be able to: 9 identify the purpose of different meetings and set specific objectives 9 explain the responsibilities of the chair 9 structure, conduct and control meetings to ensure objectives are met and time is not wasted 9 use appropriate communication techniques to encourage contributions from all who attend 9 deal effectively with difficult meeting members 9 participate fully in meetings through preparation, giving constructive feedback and presenting ideas clearly Manchester Feb 4 Aug 14 London May 13 Oct 7 Ref: IE10 1 day £199 + VAT Blend your learning experience with the following short e-courses Short e-course title Meetings Code AC93 Fee £19.99 Communicating Effectively at Work We communicate every day to inform, influence, persuade and get action from others. This course explores the principles of communication, examines different media and provides practical techniques and methods for improving skills. Guidelines for getting the message across 9 identifying the needs of the recipient, ‘pitching’ it right 9 aiming for clarity, creating the right ‘atmosphere’ 9 presenting the message in a logical and structured way 9 using positive language How personality influences communication style 9 personal style analysis, interaction of different styles Measuring the effect 9 assessing reactions 9 handling misunderstandings Who can benefit? Anyone whose work requires them to communicate effectively with others in a variety of different situations. Objectives By the end of the programme participants will be able to: 9 9 9 9 9 define what is meant by ‘communication’ recognise and overcome communication barriers explain how personality affects communication style choose the most appropriate medium deliver messages clearly and unambiguously Manchester London Jul 17 Dec 2 PROGRAMME Communication: definition and barriers Process and methodologies 9 how communication works - the process 9 methods of communicating - advantages and disadvantages 9 choosing the right method to achieve your objective Mar 12 Sep 9 Ref: IE8 1 day £199 + VAT Blend your learning experience with the following short e-courses Short e-course title Verbal Communication Skills Code AC44 Fee £19.99 42 bookings & enquiries: 0161 445 2426 training.solutions@cegos.co.uk © Cegos UK 2008 www.cegos.co.uk www.cegos.co.uk
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