open - (Page 43) Interpersonal Skills Interpersonal Effectiveness - working with others A company’s business success is not solely dependent on the range and excellence of its products or the quality of its service to customers, but also on the ability of people to work together harmoniously to achieve results. Without an understanding of how human relationships work and the interpersonal skills to build them, productivity, efficiency and morale may suffer and promising careers may fail. This best selling programme examines the quality of our interaction with others, and develops techniques for dealing effectively with people at all levels and in a variety of situations. Recognising others' interpersonal styles 9 different behaviour styles 9 the impact others have on us 9 controlling our reactions 9 developing behavioural flexibility Establishing rapport 9 building a climate of empathy and understanding 9 resolving damaged relationships Applying skills to specific situations 9 giving constructive feedback 9 reacting to criticism 9 seeking co-operation and agreement 9 making the message clear 9 finding common ground in situations of conflict BEST SELLER Who can benefit? Managers, professional staff and those holding key positions for whom successful interaction with others is a vital requirement of their role. Objectives By the end of the programme participants will be able to: 9 recognise their own behaviour style and how it affects their interaction with others 9 use proven techniques for interacting effectively with people at all levels and in a variety of business situations 9 deal with difficult situations at work by minimising conflict and enhancing working relationships Manchester Jan 30-31 Apr 23-24 Jun 24-25 Jul 29-30 Sep 10-11 Oct 15-16 Nov 4-5 Dec 10-11 London Mar 4-5 PROGRAMME Interpersonal effectiveness 9 physical and psychological barriers 9 analysis: personal strengths in relating to others 9 the impact we have on others 9 understanding conflict Ref: IE6 2 days £398 + VAT Blend your learning experience with the following short e-courses Short e-course title Interpersonal Skills and NLP Introduction to Transactional Analysis People Skills Conflict Management Code Fee AC58 £19.99 AC46 AC38 £19.99 £24.99 AC113 £29.99 © Cegos UK 2008 43
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