open - (Page 48) Interpersonal Skills Interviewing Skills Toolkit Most professionals need to conduct interviews in some or all these areas: recruitment, promotion, discipline, coaching, counselling and appraisal. This programme examines the skills common to most interviews, then identifies and practises skills particular to different interviewing occasions. 9 seeking agreement 9 gaining commitment Structuring interviews 9 using a systematic approach 9 timing 9 creating a balance between acquiring and supplying information Planning and preparation 9 gathering evidence, checking standards 9 environment, interruptions Conducting the interview 9 interview process: beginning, middle and end 9 do’s and don’ts 9 giving and receiving feedback, praise, criticism 9 recording information Interview practice with personal feedback Who can benefit? Those who, as part of their role, need to interview others. Objectives By the end of the programme participants will be able to: 9 9 9 9 prepare for different types of interview use skills essential for a good interview conduct with confidence a wide range of interviews use the interview to improve staff and business performance PROGRAMME Aims and objectives of different types of interview: 9 selection, appraisal, counselling, discipline, grievance Common interviewing skills 9 identifying the objective 9 questioning techniques 9 active listening 9 observation 9 building rapport 9 controlling the interview Manchester Apr 9-10 London Sep 3-4 Ref: IE7 2 days £398 + VAT Blend your learning experience with the following short e-courses Short e-course title Interviewing Interviewing for Information Code Fee AC84 £24.99 AC134 £14.99 Selection Interviewing Toolkit - how to get it right first time Appointing the right people has even greater prominence now that the proliferation of employment legislation has made it costly for employers to get it wrong. This highly successful programme enables even the inexperienced interviewer to go back to the workplace with the ability to conduct structured interviews that explore fairly and legally the skills and competencies essential to the job they are trying to fill. Preparation 9 planning the whole process, person specifications 9 identifying core competencies and performance standards 9 planning the interview process Conducting the interview 9 building rapport, encouraging candidates to talk 9 question ‘cycles’, probing situations and competencies 9 active listening, using positive non-verbal communication 9 taking accurate notes, making and writing assessments Short listing 9 avoiding personal bias 9 matching candidates to the specification Staying on the right side of the law Who can benefit? Those involved in recruiting staff. Objectives By the end of the programme participants will be able to: 9 complete appropriate preparation quickly and efficiently 9 write recruitment criteria and performance standards essential for the job being filled 9 plan questions which accurately explore key criteria 9 apply positive communication in interviews 9 assess examples of the candidate’s past behaviour as an indicator of likely future performance 9 write brief, accurate assessments of candidates to help select the right person for the job Manchester Feb 12-13 Oct 29-30 London Apr 8-9 Sep 16-17 Ref: IE3 2 days £398 + VAT PROGRAMME The selection interview 9 developing your selection ‘toolkit’ 9 the financial investment made when recruiting Blend your learning experience with the following short e-courses Short e-course title Behaviour Based Interviewing Recruitment and Selection Code Fee AC24 £24.99 AC108 £24.99 48 bookings & enquiries: 0161 445 2426 training.solutions@cegos.co.uk © Cegos UK 2008 www.cegos.co.uk www.cegos.co.uk
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