open - (Page 53) Personal Effectiveness Assertiveness - developing personal effectiveness The way we behave depends on how we learned to cope with life as we grew up - and most of us will admit that our reactions are not always appropriate or effective. Aggression (attack), popularly perceived in our culture as an asset, can produce short term success but at the expense of generating conflict, ill-feeling and damaged relationships. Submissiveness (retreat), may protect us from immediate pain, but at the expense of diminishing self-confidence, giving the impression that we are weak individuals of whom others can take advantage. People who are confident, in control and able to relate to others openly and honestly in a spirit of co-operation, enhance their personal effectiveness through assertive behaviour. BEST SELLER PROGRAMME Assertiveness - definition 9 understanding assertiveness and how it differs from aggression and submission 9 learning to be assertive - the process 9 recognising the needs of others 9 rights v responsibilities Building confidence 9 self-esteem - the value we put on ourselves 9 how self esteem affects confidence and influences behaviour 9 action plan for developing confidence Communication environment 9 what influences the way we are perceived 9 verbal and non-verbal signals 9 techniques for creating the right emotional, psychological and physical environment Assertive techniques 9 saying what you mean - making your message clear 9 giving and receiving praise without embarrassment 9 saying ‘no’ to unreasonable requests 9 understanding criticism and how it affects ourselves and others 9 giving and receiving criticism effectively 9 asking for what you want Who can benefit? Everyone who wishes to develop their personal effectiveness through a confident, clear, relaxed and appropriate interaction with others. The course is also of particular value to those whose role requires decisiveness, and those who often have to deal with emotionally charged situations. Objectives By the end of the programme participants will be able to: 9 recognise the characteristics of aggression, submission and assertion and the effect these behaviours have on themselves and the reactions of others 9 identify ways of building self-esteem and developing confidence 9 use appropriate and effective techniques for staying ‘in control’ and aiming for a positive outcome in a variety of sensitive and difficult situations 9 give and receive constructive criticism 9 identify their dominant behaviour style and outline an action plan for developing assertiveness Manchester Jan 16-17 May 20-21 Apr 22-23 Jul 23-24 Jun 18-19 Oct 21-22 Sep 17-18 Dec 2-3 London Feb 12-13 Ref: PE2 2 days £398 + VAT Blend your learning experience with the following short e-courses Short e-course title Assert Yourself! Building Self-Esteem and Confidence Questioning and Listening Skills Code AC1 AC49 AC43 Fee £29.99 £29.99 £24.99 © Cegos UK 2008 53
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