open - (Page 81) Booking Conditions Reservations Bookings: • may be made via the Web, by e-mail, fax, letter, or on the telephone • will be acknowledged by a VAT invoice • are classed ‘provisional’ until payment has been received. Cancellations received less than 11 days before the course start date will not be refunded. Failure to attend on the day will be treated as a cancellation and the course fees will not be refunded. Course content Course descriptors are intended as a guideline. Cegos UK reserves the right to update course programmes in keeping with its ISO quality standards and procedures. Payment UK Payment should be made by cheque (crossed and payable to Fielden-Cegos Ltd), credit card (no surcharge is made on credit card payments) or through the BACS system, and must be received by Cegos UK before the course start date. Unless agreed in advance, late payment will automatically incur a 10% administration charge. Venues Venue details are sent with joining instructions. Cegos UK reserves the right to change the venue in the event of last minute difficulties. There are a number of free parking spaces often available for delegates only at the Towers in Manchester. Delegates wishing to travel by car to a course location other than the Towers in Manchester must check parking availability with the venue. Please note that parking charges: • are not covered by the course fee • are the sole responsibility of the client and will not be re-imbursed by Cegos UK. International Payment: • must accompany bookings received from companies outside the UK • may be made by either bankers cheque or telegraphic transfer • must be in £ sterling only. Payment on-line: Payment on line may be made by Credit or Debit card and must be cleared before the course start date. Hotel accommodation Open courses are non-residential, and clients must make their own hotel arrangements. Fees Fees cover tuition, light refreshment and course materials. Cegos UK reserves the right to revise fees during the 12 months covered by the Directory. Dress code Whilst Cegos UK does not have a specific dress requirement for attendance on its Open courses, a ‘smart-casual’ code is suggested for the first day. Joining instructions Joining instructions will be sent approximately two weeks before the start of the course. Security Every precaution is taken to ensure participants’ personal property is secure while on the premises during the training day, however, participants are asked to be vigilant and safeguard their own belongings. Substitution of nominated delegate Nominated staff who are unable to attend their course may be replaced by an alternative participant at any time. Intellectual property Cegos UK provides access to its intellectual property to clients through its work and therefore believes in full protection of copyright. Cegos UK: • will not knowingly publish, copy or permit the copying of copyright material in any format that is not its own property or properly licensed to it by original copyright owners • will seek always to protect its own copyright and that of others, related to materials and publications included in its courses • requires its tutors not to use materials without permission of the copyright owners. Materials and literature used on Cegos UK courses may not be reproduced without written permission. Transfers A request to transfer to a later date will incur a 10% administration charge payable before the course start date. Cancellations A 10% administration charge will be made for the cancellation of a booking received not less than 21 working days before the course start date. Cancellations received between 11 – 20 working days before the course start date will incur a charge equivalent to 50% of the course fee. 81 © Cegos UK 2008
For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.