open - (Page 9) Leadership and Management Executive PA BEST SELLER Executive PAs are recognised as key contributors to an organisation’s success. The highest level of professionalism and skill is demanded by senior executives who must achieve strategic objectives in an increasingly fast-moving and competitive business environment. This course enables participants to meet challenges with confidence by providing a platform for re-assessing performance and to further develop the organisational, interpersonal, decision-making and management skills intrinsic to their success. Assertive communication 9 self-esteem and confidence 9 staying ‘in control’ 9 when and how to say ‘no’ 9 giving and receiving constructive feedback Maximising output 9 creative planning techniques 9 identifying time stealers 9 distinguishing between the urgent and the important 9 dealing with conflicting priorities 9 delegating tasks to others 9 managing delays and setbacks Manchester Mar 12-13 Nov 5-6 Who can benefit? PAs and senior secretaries who are expected to provide the highest level support to their directors and senior management team. Objectives By the end of the programme participants will be able to: 9 develop their role as part of the management team 9 manage a complex and demanding workload 9 identify problems and take appropriate action 9 project confidence and professionalism 9 use assertive communication techniques London May 13-14 Sep 10-11 Ref: M9 2 days £398 + VAT PROGRAMME Working with the management team 9 management challenges 9 working with demanding leadership styles 9 taking initiative and anticipating needs Troubleshooting 9 a systematic approach to solving problems 9 assessing risks and taking action Image management 9 projecting professionalism: personal presentation, communication, role development Blend your learning experience with short e-courses see page 8 for key competencies underpinning the support role. © Cegos UK 2008 9
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