MAY 2019 VOL. 27 NO. 4 $15.00 CUSTOMER SERVICE SUPERSTARS Four mobile dealers describe how they fused their personal style with their customers' needs to make the business their own. EXCLUSIVE: 2019 PTEN INNovaTIoN awards NomINEEs, ParT 1 Page 22 Most Wanted: Most requested tools and equipment from PD's sister publication, PTEN. See products from Alert Stamping, Carlyle Tools, Hunter Engineering, and more. Page 20 Show Me Your Truck: Mac Tools dealer Joe Ostling sells tools and service to a diverse customer base. Page 32 Visit VehicleServicePros.com/distributors, the official website of Professional Distributorhttp://www.VehicleServicePros.com/distributors