Dentaltown April 2013 - (Page 64)
practice management
feature
by Rhonda R. Savage, DDS
At the California Dental Association meeting in Anaheim in 2012, my audience attendees talked about what motivates and inspires them to do a good job.
Here are the staff comments:
• “When my doctor hands me my paycheck, I say, “Thank you!” She says, “You’re welcome!” I want her to say “Thank you!” because I feel I earned the paycheck, not that
she just gave it to me. Help!
• Another attendee asked, “How do you feel about anniversary recognition for five to
10, or 20 to 25 years?”
• Another said, “I’d like validation from my dentist; positive feedback and appreciation.”
• “The doctor needs to appreciate the value of the team.”
• “Are there any incentives out there for staff who bust their butts for the practice?”
While presenting at a master track AGD meeting, I questioned doctors on their chief
concerns within their practice. At the top of their list were attitude, motivation and commitment of their team members to the patient and the practice.
64
APRIL 2013 » dentaltown.com
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Table of Contents for the Digital Edition of Dentaltown April 2013
Dentaltown.com Highlights
Howard Speaks: What Winners Do and Losers Don’t
Professional Courtesy: Three Cheers for IT
Continuing Education Update
Dentaltown Research: Lasers
“Funny Feeling” on Lower Right Jaw
Missing Laterals, Bonded Maryland Bridges, Ribbond or Something Else?
Corporate Profile: Henry Schein
New Products
Office Visit: A Giant in Dentistry
Do-it-Yourself Finance, Part V: Insurance
Two Techniques to Make a Bite Record for a Full-arch Case
Team Strength: What Drives Your Team to Do More?
Living by the Golden Dozen
Diagnosing Aesthetic Disharmonies
Cosmetic Case Presentation
Using Tetric EvoCeram Bulk Fill to Easily and Predictably Place Direct Posterior Restorations
Continuing Education: Utilizing Laser Procedures for Restorative Access
Product Profile: Imaging Sciences International’s i-CAT FLX
In This Issue: Preparing for the Future
Perio Reports
Ad Index
Profile in Oral Health: The RDH’s Approach to Periodontal Therapy: Past, Present and Future
Perio Maintenance
Dentally Incorrect
Dentaltown Special Supplement
Product Profile: Zimmer Dental
Full Lower – Converted to Immediate Load
Immediate Placement #19 and 20 with BSB
American Academy of Implant Dentistry 62nd Annual Meeting Preview
Raising Your Denture Patient to a Higher Standard
Back to the Future – Extractions and Small Diameter Implants for Overdentures
Continuing Education: Top Implantology Breakthroughs for the GP: Part 2
Dentaltown April 2013
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