burbank dental laboratory
Evolution and Excellence
Andrew Sedler, Advanced Technologies Director
BDL uses several high-tech CNC machines including
Roters Rx5 5 Axis Mill.
How has Burbank grown as a company yet managed to
keep the one-on-one relationship with the dentists and
their teams?
French: The customer service concierge team was developed in
order to assure a one-on-one relationship with our clinical teams.
These teams consist of three key contacts for our dental offices:
account representatives, technical advisors and personal customer
concierges. The job of this team is to communicate, coordinate and
assure the delivery of consistent results. With these teams in place,
each office's preferences and personalities become well known by
the members of the concierge team. It is like a small mom and pop
Experienced dental technicians have been trained to
apply their knowledge and skills in a virtual environment.
continued on page 42
dentaltown.com « NOVEMBER 2013
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Table of Contents for the Digital Edition of Dentaltown November 2013