Dentaltown January 2014 - (Page 68)
practice management
feature
, DDS
R. Savage
by Rhonda
Connie, the dentist's wife, was on the phone. The doctor
cringed. He could hear her. "She's drama. I don't mean to be catty,
but I swear she thinks the world revolves around her!" she said.
"She's really good with the patients; they just love her! But behind
the scenes, she says bad things about my husband to the staff. I
feel like she's always stirring up trouble with her gossip and negativity. And he won't do anything about it!"
Do you have an issue with one particular person in your
office? To have the harmony you seek, start by considering the
ramifications to your team and to the health of your practice if the
problem isn't addressed.
2. The Kiss-up
The Four Types of Pot Stirrers
Employee who is a leader in the practice (an associate doctor,
office manager, clinical supervisor or front desk supervisor) and
feels employees are expendable. He or she treats staff like idiots.
He or she expects perfection but doesn't train. He or she is a pessimist, a gossiper and a blamer.
The health of the practice will go down if you allow these
behaviors to continue. Turnover of staff costs you time, money
1. The Moody Employee
Employee who is very good at his or her job. You think "No
one can collect money and get patients to accept dentistry like she
can. I can't replace her."
But you never know who is going to come into work that day.
68
JANUARY 2014 » dentaltown.com
Employee who is always happy to see you. She covers up for her
lack of teamwork and inattention to detail by calling attention to
the things she does well. This person has an "all about me" attitude.
3. The Mother Hen
Employee who is quiet, works hard and picks up after others
who she feels isn't doing their jobs, inevitably enabling others to
work less. She does it with a smile until she explodes in anger and
gives everyone in the office the silent treatment.
4. The Pessimist
http://www.dentaltown.com
Table of Contents for the Digital Edition of Dentaltown January 2014
New Products
Dentaltown.com Highlights
Howard Speaks: “Go West, Young Man”
Professional Courtesy: A Treatment Plan for Your Practice
Continuing Education Update
Second Opinion: The Value of Patient Engagement and Cost Transparency
Big Case on the Go, Your Input Welcome!
Impress or Scan… What’s the General Consensus?
Corporate Profile: Centrix
The Wish List
Clutter vs. Sanity
Every Case is Unique
I’m So Tired of Her Attitude
Top 12 Best Practices for 2014
Ten Units in Five Hours with a Fast and Easy Milling Material
Seven SEO Strategies to Accelerate New Patient Acquisition
Dentaltown Research: Equipment
You Should Know: GoodMouth
Ad Index
In This Section: Polishing
Perio Reports
Profile in Oral Health: How Subgingival Air Polishing Will Turn Dental Hygiene Upside Down
Dentally Incorrect
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