When It Comes to Patient Benefits, KNOWLEDGE IS KEY Your patient's expectation of insurance and finance handling in your practice comes down to two issues: confidence and clarity. Oftentimes the insurance coordinator is expected to be aware of all plan types and every benefit clause, while the patient will be unaware of the plan's intricacies-this is a certainty! Now, our job as health care 54 AUGUST 2017 // dentaltown.com providers has shifted to include affordability and convenience of the patient's financial portion of care. Change is, of course, inevitable. But the constant changes dental teams face when it comes to patients' insurance benefits can be a bit overwhelming. In previous years, insurance coordinators were rarely caught off guard by a patient's benefits. Today, more than ever before, there is significant fluidity in plans and more limitations in frequencies and replacement clauses. These changes make it hard for even the mosthttp://www.dentaltown.com