Dentaltown January 2017 - 36

practice management
message board

Continued from p.34

Sandy Pardue
Member Since: 08/21/02
Post: 10 of 36

I am familiar with both Zipwhip and Rhinogram. If you are working in dental practices,
you see the need for this. They are not the same as Lighthouse and others that do automated
emails and texting. It is technology that picks up where they left off. This is a solution for having
to text patients to fill the schedule and follow up individually and Rhinogram tracks the follow
ups. This does not necessarily replace Lighthouse and others. ■

8/18/2016

LukeJordanDDS
Member Since: 08/20/14
Post: 11 of 36

I am not currently looking for automatic text reminders. Right now, I just want a good way
to personally reach individual patients who need to be texted during the day while at work and
be able to communicate without my employee's personal phones. Thanks for all the insight. ■

8/18/2016

Bry
Member Since: 10/15/03
Post: 13 of 36

Both look like great products. My only question, is how are they HIPAA compliant?
Traditional texting and Facebook messaging is not HIPAA compliant. Not necessary for recall,
but Rhinogram's video shows someone Facebook messaging in something that should be handled
securely (account balance), which I certainly would not feel comfortable doing.
Not to spoil the party, but even though things are convenient it does not mean it is the best
way to go. ■

8/18/2016

OM1970
Member Since: 08/25/16
Post: 14 of 36

Related Message Boards
Texting Patients
Texting Patients

Patient Communication Systems
Patient Communication

Our office uses software called Weave. It has actually been a lifesaver for texting. We finally
reached our limit making phone calls that nobody ever answered/responded to and I'm pretty
sure never even listened to the voicemail in the first place. In today's cyber world you really do
need to have texting or you will be left behind.
Our turnaround with patient response time has been amazing (almost instant most of the
time) and they love it! Perhaps someday the practice management software will step into the
21st century when it comes to texting but for now Weave has been a very effective tool for
patient communication. It's a fairly new software and has a few growing pains here and there
(not very often) but the pros defi nitely outweigh the growing pains and their customer service/
support is amazing. ■

8/25/2016

TARDIS
Member Since: 06/05/11
Post: 15 of 36

SI_Advisor
Member Since: 07/24/15
Post: 16 of 36

Open Dental has a two-way texting feature. It is very cheap, no contract etc. I have used this
for the past few months and it has been great. Perhaps you need to use 21st century software. ■

8/25/2016

Have heard great things from all the mentioned companies, but in the recent months I have
been hearing more and more great things about the OperaDDS system(s). Do your research
though and get demos from anyone who offers them complimentary. Go with what fits your needs. ■

8/26/2016

IcedOMFS
Member Since: 03/11/14
Post: 17 of 36

Use the Open Dental integrated text messaging. It automatically logs the communication in
the patient's chart. Can't beat it on price. ■

8/26/2016

Dentilicious
Member Since: 08/18/11
Post: 21 of 36

I use Eaglesoft and since it doesn't come with texting, I signed up for Weave about two years
ago and have been happy with it except for the pricing. I forget the price off the top of my head
but can return with pricing if anyone's interested. ■

8/26/2016

36

JANUARY 2017 // dentaltown.com


http://www.dentaltown.com/dentaltown/SearchResults.aspx?q=texting+patients&site=dentaltown http://www.dentaltown.com/dentaltown/SearchResults.aspx?q=patient+communication&site=message_board_2 http://www.dentaltown.com

Table of Contents for the Digital Edition of Dentaltown January 2017

CE Update
On Dentaltown.com
Study Abroad: Live CE Events
Industry News
New Products
Poll
Product Profile: Glidewell Laboratories
Ad Index
Product Profile: OCO Biomedical
The Curious History of Occlusion in Dentistry
Making a Good First Impression
Townie Meeting 2017 Preview
Howard Speaks: Suck It Up Buttercup
Professional Courtesy: Package Deal
Show Your Work: Crowning a Winner
Product Profile: Aspen Dental
Dentally Incorrect
Message Boards: Best Way to Text Patients
Message Boards: Teach An Old Guy About Perio
Message Boards: Powerprox 6-Month Braces (Trouble Getting Started)
Office Visit
Does My Patient Need A Gum Graft
Earn Your Keepers
CE Requirements by State
CE: Honing Our Edge
Dentaltown January 2017 - Intro
Dentaltown January 2017 - Cover1
Dentaltown January 2017 - Cover2
Dentaltown January 2017 - 1
Dentaltown January 2017 - 2
Dentaltown January 2017 - 3
Dentaltown January 2017 - 4
Dentaltown January 2017 - 5
Dentaltown January 2017 - 6
Dentaltown January 2017 - 7
Dentaltown January 2017 - 8
Dentaltown January 2017 - 9
Dentaltown January 2017 - On Dentaltown.com
Dentaltown January 2017 - 11
Dentaltown January 2017 - Howard Speaks: Suck It Up Buttercup
Dentaltown January 2017 - 13
Dentaltown January 2017 - 14
Dentaltown January 2017 - 15
Dentaltown January 2017 - Professional Courtesy: Package Deal
Dentaltown January 2017 - 17
Dentaltown January 2017 - CE Update
Dentaltown January 2017 - 19
Dentaltown January 2017 - 20
Dentaltown January 2017 - 21
Dentaltown January 2017 - Study Abroad: Live CE Events
Dentaltown January 2017 - 23
Dentaltown January 2017 - Industry News
Dentaltown January 2017 - New Products
Dentaltown January 2017 - Poll
Dentaltown January 2017 - 27
Dentaltown January 2017 - Show Your Work: Crowning a Winner
Dentaltown January 2017 - 29
Dentaltown January 2017 - 30
Dentaltown January 2017 - 31
Dentaltown January 2017 - Message Boards: Best Way to Text Patients
Dentaltown January 2017 - 33
Dentaltown January 2017 - 34
Dentaltown January 2017 - 35
Dentaltown January 2017 - 36
Dentaltown January 2017 - 37
Dentaltown January 2017 - Message Boards: Teach An Old Guy About Perio
Dentaltown January 2017 - 39
Dentaltown January 2017 - 40
Dentaltown January 2017 - 41
Dentaltown January 2017 - 42
Dentaltown January 2017 - Message Boards: Powerprox 6-Month Braces (Trouble Getting Started)
Dentaltown January 2017 - 44
Dentaltown January 2017 - 45
Dentaltown January 2017 - 46
Dentaltown January 2017 - 47
Dentaltown January 2017 - Office Visit
Dentaltown January 2017 - 49
Dentaltown January 2017 - 50
Dentaltown January 2017 - 51
Dentaltown January 2017 - 52
Dentaltown January 2017 - 53
Dentaltown January 2017 - The Curious History of Occlusion in Dentistry
Dentaltown January 2017 - 55
Dentaltown January 2017 - 56
Dentaltown January 2017 - 57
Dentaltown January 2017 - 58
Dentaltown January 2017 - 59
Dentaltown January 2017 - 60
Dentaltown January 2017 - 61
Dentaltown January 2017 - 62
Dentaltown January 2017 - Making a Good First Impression
Dentaltown January 2017 - 64
Dentaltown January 2017 - 65
Dentaltown January 2017 - Does My Patient Need A Gum Graft
Dentaltown January 2017 - 67
Dentaltown January 2017 - 68
Dentaltown January 2017 - 69
Dentaltown January 2017 - 70
Dentaltown January 2017 - 71
Dentaltown January 2017 - Earn Your Keepers
Dentaltown January 2017 - 73
Dentaltown January 2017 - 74
Dentaltown January 2017 - 75
Dentaltown January 2017 - Townie Meeting 2017 Preview
Dentaltown January 2017 - 77
Dentaltown January 2017 - 78
Dentaltown January 2017 - 79
Dentaltown January 2017 - 80
Dentaltown January 2017 - 81
Dentaltown January 2017 - 82
Dentaltown January 2017 - 83
Dentaltown January 2017 - 84
Dentaltown January 2017 - 85
Dentaltown January 2017 - 86
Dentaltown January 2017 - 87
Dentaltown January 2017 - Product Profile: Glidewell Laboratories
Dentaltown January 2017 - Ad Index
Dentaltown January 2017 - Product Profile: OCO Biomedical
Dentaltown January 2017 - 91
Dentaltown January 2017 - Product Profile: Aspen Dental
Dentaltown January 2017 - 93
Dentaltown January 2017 - CE Requirements by State
Dentaltown January 2017 - 95
Dentaltown January 2017 - CE: Honing Our Edge
Dentaltown January 2017 - 97
Dentaltown January 2017 - 98
Dentaltown January 2017 - 99
Dentaltown January 2017 - 100
Dentaltown January 2017 - 101
Dentaltown January 2017 - 102
Dentaltown January 2017 - Dentally Incorrect
Dentaltown January 2017 - 104
Dentaltown January 2017 - Cover3
Dentaltown January 2017 - Cover4
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