Dentaltown April 2018 - 81

*

Thieves can cannibalize 3-5
percent of monthly collections
without being detected.
* Cash is the main target, but
theft of patient checks (personal
and insurance) is increasing
dramatically.
* The average theft encompasses a
minimum of three schemes.
* Manipulation of transactions
can occur during all financial
phases of treatment.
* The most identifiable theft
transactions are located in
adjustments, deposit tampering and deposit payment
substitution.
If you haven't been a victim of
embezzlement yet, you likely will
be in the future. One of my greatest
frustrations is speaking with practice
owners who believe it could never
happen to them and spout reasons
such as, "My team has been with me
for more than 20 years," "We
attend team-building CE all
the time," or "I pay my staff
way above average."
Once a team member
recognizes a need
(or greed) in his
or her life and
rationalizes theft
as a justifiable act, the
employee will pounce
on any weaknesses
of systems and lack of
oversight in a hyperdelegation environment. To believe you're
immune to embezzlement is to believe
that you can control the thoughts,
motivation and rationalization of
another human.

80

What do you do?
If (and when) you find
yourself in this unfortunate
situation, please follow the
advice of an expert:

1. Maintain behavioral
characteristics.
Consistency in behavior is key!
Under normal circumstances, we are
very trusting individuals. Trust is
the cord that binds our dental families together, and when it is severed,
disconnection occurs and we begin
to unconsciously self-protect. Do
everything you can to avoid alerting
the suspect of your suspicions until
you have proof of wrongdoing and are
emotionally prepared.
Typically, embezzlers have three
to five years of seniority when they
begin stealing. These thieves know you
and your habits better than you know
yourself, so changing your behavior will
cause them to sense your suspicions of
employee dishonesty.
Many are sensitive to indicators
that they've been caught. If thieves
believe you've uncovered their scam,
they'll take action to cover their tracks
by destroying incriminating evidence.
Resist the temptation to begin asking for
additional reports, multiple questions
or changing the software authorization
levels, along with abruptly changing
procedures.
As one client said, "I was a thespian
in college, but I deserve an Academy
Award for my acting performance since
I first became suspicious."

APRIL 2018 // dentaltown.com

DT0418_Embezz_Askins_EY.indd 80

4/23/18 10:52 AM



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Table of Contents for the Digital Edition of Dentaltown April 2018

Dentaltown April 2018 - Intro
Dentaltown April 2018 - Cover1
Dentaltown April 2018 - Cover2
Dentaltown April 2018 - 1
Dentaltown April 2018 - 2
Dentaltown April 2018 - 3
Dentaltown April 2018 - 4
Dentaltown April 2018 - 5
Dentaltown April 2018 - 6
Dentaltown April 2018 - 7
Dentaltown April 2018 - 8
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Dentaltown April 2018 - Cover3
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