DentaltownUK July 2017 - 36

by Alun Rees BDS
Alun K Rees BDS is 'The Dental Business
Coach', an experienced dental practice owner
who changed careers and now works as a
coach, consultant, troubleshooter, analyst,
speaker, writer and broadcaster. Rees brings
the wisdom gained from his and others'
successes to help his clients achieve the
rewards their work and dedication deserve.
thedentalbusinesscoach.com

36

JULY 2017 // dentaltownuk.com

Time

T

ime is the only thing we all share equally.
Each of us is allocated the same 24
hours every day.
One of the first self-help books, How to
Live on 24 Hours a Day, was published in
1908. Its writer, Arnold Bennett, made the
point that, 'We shall never have any more
time, we have all the time that there is'. It's
well worth a read if only to remind yourself
that the challenges faced then apply equally
now-it's just that life has got faster.
All problems in business revolve around the
triad of time, people and money. Solutions
are rarely clear-cut or simple, involving the
messy interface or overlap among the three.
Every dentist knows those days where you
fall over the finish line, shattered, feeling
as if you have been rushing from start to
finish, are often unprofitable whilst those
that seem quieter and controlled produce the
higher turnover. In his book Flow, Mihaly
Csikszentmihaly described the feeling of
having the optimal experience as 'helping
to integrate the self because in that state of
deep concentration consciousness is unusually
well ordered'.
A common complaint from new clients is
that 'the book is out of control'. The work
schedule can make or break any business.
It brings order or creates chaos and causes
rows, resentment and ill feeling. When I ask
why things are as they are, the responses are
'That's the way we've always done it,' 'That's
how my old boss did it' or 'I daren't try and
change things-the team doesn't like change'.
Success happens when we start with the
end in mind and look at the big picture first.
Yet how many of us have designed a work
schedule starting with the questions, 'What
do we want to happen?', 'What results are we
seeking?' or 'How will we make that happen?'
If we accept that a business is there to be
a profitable enterprise-if you disagree, stop
reading here-by ensuring that patients have

Management tips
for busy dentists

the best possible care provided in a pleasant,
relaxed environment where everyone can
give their best, then we need to ask some
more questions.
First the money: How much do you want
to earn, to have the life that you desire and to
invest in yourself, your team and your business
(£)? How many clinical hours a week will
you work (W), and how many weeks a year
(H)? The calculations to reach an amount
required as turnover is easy: Divide £ by
(H x W) to calculate a desired hourly rate.

HxW
Hours are too short and you really need
at least three hourly rates to reflect different
treatment complexities. What really matters
is the yield, day upon day.

Communication
Whoever manages the book must understand that they control the practice income.
In 1994 my receptionist, Max, and I went to
listen to Dr. Ken James speak. The Seattlebased James understood the pressures and
had taken the time to address them and to
ensure his front-of-house team saw things
from his point of view.
During the drive home, Max and I decided
to keep a running total of every future day
showing how much I would gross. Max


http://www.thedentalbusinesscoach.com http://www.dentaltownuk.com

Table of Contents for the Digital Edition of DentaltownUK July 2017

No label
On Dentaltown.com
Mike Gow: Record-Breaking Big Smile Big Band
Meet the Team
Howard Speaks: Thank You for Your Referral
Rehabilitation After Oral Cancer: Patient Treatment Considerations
Sugar-Free Eating
The Perfect Smile Studios Joins Dentex, the U.K. Dental Partnership Group
The Social Media Buffet
The Mobile Dentaid Unit Provides Care for Vulnerable People
Mastering the Spectrum of Care
The BDA Conference 2017 at Manchester Central Convention Centre
Time Out
Guy Laffan Interviews Imran Nathoo, MasterChef 2017 Finalist
Case Study: No Shrink? No Stress? No Problem.
Through the Keyhole—Surgery: Away with Natalia Letunova
Pulp Vitality in Pediatric Patients
Protecting Smiles of Future Champions
Finding the Right Work/Life Balance
Perfect Anteriors with the BACD
Lifestyle
Poll: Materials
CE Update
Students
Classified Listings
Wish List with Dr. Zaki Kanaan
DentaltownUK July 2017 - No label
DentaltownUK July 2017 - Cover2
DentaltownUK July 2017 - 3
DentaltownUK July 2017 - 4
DentaltownUK July 2017 - On Dentaltown.com
DentaltownUK July 2017 - Mike Gow: Record-Breaking Big Smile Big Band
DentaltownUK July 2017 - 7
DentaltownUK July 2017 - 8
DentaltownUK July 2017 - 9
DentaltownUK July 2017 - Meet the Team
DentaltownUK July 2017 - 11
DentaltownUK July 2017 - Howard Speaks: Thank You for Your Referral
DentaltownUK July 2017 - 13
DentaltownUK July 2017 - Rehabilitation After Oral Cancer: Patient Treatment Considerations
DentaltownUK July 2017 - 15
DentaltownUK July 2017 - 16
DentaltownUK July 2017 - 17
DentaltownUK July 2017 - Sugar-Free Eating
DentaltownUK July 2017 - 19
DentaltownUK July 2017 - 20
DentaltownUK July 2017 - The Perfect Smile Studios Joins Dentex, the U.K. Dental Partnership Group
DentaltownUK July 2017 - The Social Media Buffet
DentaltownUK July 2017 - 23
DentaltownUK July 2017 - 24
DentaltownUK July 2017 - 25
DentaltownUK July 2017 - 26
DentaltownUK July 2017 - The Mobile Dentaid Unit Provides Care for Vulnerable People
DentaltownUK July 2017 - Mastering the Spectrum of Care
DentaltownUK July 2017 - 29
DentaltownUK July 2017 - 30
DentaltownUK July 2017 - 31
DentaltownUK July 2017 - 32
DentaltownUK July 2017 - 33
DentaltownUK July 2017 - The BDA Conference 2017 at Manchester Central Convention Centre
DentaltownUK July 2017 - 35
DentaltownUK July 2017 - Time Out
DentaltownUK July 2017 - 37
DentaltownUK July 2017 - 38
DentaltownUK July 2017 - Guy Laffan Interviews Imran Nathoo, MasterChef 2017 Finalist
DentaltownUK July 2017 - 40
DentaltownUK July 2017 - 41
DentaltownUK July 2017 - 42
DentaltownUK July 2017 - Case Study: No Shrink? No Stress? No Problem.
DentaltownUK July 2017 - 44
DentaltownUK July 2017 - 45
DentaltownUK July 2017 - 46
DentaltownUK July 2017 - 47
DentaltownUK July 2017 - Through the Keyhole—Surgery: Away with Natalia Letunova
DentaltownUK July 2017 - 49
DentaltownUK July 2017 - Pulp Vitality in Pediatric Patients
DentaltownUK July 2017 - 51
DentaltownUK July 2017 - 52
DentaltownUK July 2017 - 53
DentaltownUK July 2017 - 54
DentaltownUK July 2017 - 55
DentaltownUK July 2017 - Protecting Smiles of Future Champions
DentaltownUK July 2017 - 57
DentaltownUK July 2017 - Finding the Right Work/Life Balance
DentaltownUK July 2017 - 59
DentaltownUK July 2017 - 60
DentaltownUK July 2017 - 61
DentaltownUK July 2017 - 62
DentaltownUK July 2017 - 63
DentaltownUK July 2017 - Perfect Anteriors with the BACD
DentaltownUK July 2017 - 65
DentaltownUK July 2017 - Lifestyle
DentaltownUK July 2017 - 67
DentaltownUK July 2017 - 68
DentaltownUK July 2017 - 69
DentaltownUK July 2017 - 70
DentaltownUK July 2017 - 71
DentaltownUK July 2017 - 72
DentaltownUK July 2017 - 73
DentaltownUK July 2017 - Poll: Materials
DentaltownUK July 2017 - 75
DentaltownUK July 2017 - 76
DentaltownUK July 2017 - 77
DentaltownUK July 2017 - CE Update
DentaltownUK July 2017 - 79
DentaltownUK July 2017 - Students
DentaltownUK July 2017 - 81
DentaltownUK July 2017 - 82
DentaltownUK July 2017 - 83
DentaltownUK July 2017 - 84
DentaltownUK July 2017 - 85
DentaltownUK July 2017 - 86
DentaltownUK July 2017 - 87
DentaltownUK July 2017 - Classified Listings
DentaltownUK July 2017 - 89
DentaltownUK July 2017 - 90
DentaltownUK July 2017 - 91
DentaltownUK July 2017 - 92
DentaltownUK July 2017 - 93
DentaltownUK July 2017 - 94
DentaltownUK July 2017 - 95
DentaltownUK July 2017 - Wish List with Dr. Zaki Kanaan
DentaltownUK July 2017 - Cover3
DentaltownUK July 2017 - Cover4
https://www.nxtbook.com/farran/dentaltown/dentaltown-march-2024
https://www.nxtbook.com/farran/dentaltown/dentaltown-february-2024
https://www.nxtbook.com/farran/dentaltown/dentaltown-january-2024
https://www.nxtbook.com/farran/dentaltown/dentaltown-december-2023
https://www.nxtbook.com/farran/dentaltown/dentaltown-november-2023
https://www.nxtbook.com/farran/dentaltown/dentaltown-new-grad-2023
https://www.nxtbook.com/farran/dentaltown/dentaltown-october-2023
https://www.nxtbook.com/farran/dentaltown/dentaltown-september-2023
https://www.nxtbook.com/farran/dentaltown/dentaltown-august-2023
https://www.nxtbook.com/farran/dentaltown/dentaltown-july-2023
https://www.nxtbook.com/farran/dentaltown/dentaltown-june-2023
https://www.nxtbook.com/farran/dentaltown/dentaltown-may-2023
https://www.nxtbook.com/farran/dentaltown/dentaltown-april-2023
https://www.nxtbook.com/farran/dentaltown/dentaltown-march-2023
https://www.nxtbook.com/farran/dentaltown/dentaltown-february-2023
https://www.nxtbook.com/farran/dentaltown/dentaltown-january-2023
https://www.nxtbook.com/farran/dentaltown/dentaltown-december-2022
https://www.nxtbook.com/farran/dentaltown/dentaltown-november-2022
https://www.nxtbook.com/farran/dentaltown/dentaltown-october-2022
https://www.nxtbook.com/farran/dentaltown/dentaltown-new-grad-2022
https://www.nxtbook.com/farran/dentaltown/dentaltown-september-2022
https://www.nxtbook.com/farran/dentaltown/dentaltown-august-2022
https://www.nxtbook.com/farran/dentaltown/dentaltown-july-2022
https://www.nxtbook.com/farran/dentaltown/dentaltown-june-2022
https://www.nxtbook.com/farran/dentaltown/dentaltown-may-2022
https://www.nxtbook.com/farran/dentaltown/dentaltown-april-2022
https://www.nxtbook.com/farran/dentaltown/dentaltown-march-2022
https://www.nxtbook.com/farran/dentaltown/dentaltown-february-2022
https://www.nxtbook.com/farran/dentaltown/dentaltown-january-2022
https://www.nxtbook.com/farran/dentaltown/dentaltown-december-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-november-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-new-grad-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-october-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-september-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-august-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-july-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-june-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-may-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-april-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-march-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-february-2021
https://www.nxtbook.com/farran/dentaltown/2021January
https://www.nxtbook.com/farran/dentaltown/2020December
https://www.nxtbook.com/farran/dentaltown/2020November
https://www.nxtbook.com/farran/dentaltown/2020NewGrad
https://www.nxtbook.com/farran/dentaltown/2020October
https://www.nxtbook.com/farran/dentaltown/2020September
https://www.nxtbook.com/farran/dentaltown/2020August
https://www.nxtbook.com/farran/dentaltown/2020July
https://www.nxtbook.com/farran/dentaltown/2020June
https://www.nxtbook.com/farran/dentaltown/2020May
https://www.nxtbook.com/farran/dentaltown/2020April
https://www.nxtbook.com/farran/dentaltown/2020March
https://www.nxtbook.com/farran/dentaltown/2020February
https://www.nxtbook.com/farran/dentaltown/2020January
https://www.nxtbook.com/farran/dentaltown/2019December
https://www.nxtbook.com/farran/dentaltown/2019November
https://www.nxtbook.com/farran/dentaltownuk/2019OctoberNovember
https://www.nxtbook.com/farran/dentaltown/2019October
https://www.nxtbook.com/farran/dentaltown/2019NewGrad
https://www.nxtbook.com/farran/dentaltown/2019September
https://www.nxtbook.com/farran/dentaltown/2019August
https://www.nxtbook.com/farran/dentaltown/2019July
https://www.nxtbook.com/farran/dentaltownuk/2019JuneJuly
https://www.nxtbook.com/farran/dentaltown/2019June
https://www.nxtbook.com/farran/dentaltown/2019May
https://www.nxtbook.com/farran/dentaltownuk/2019AprilMay
https://www.nxtbook.com/farran/dentaltown/2019April
https://www.nxtbook.com/farran/dentaltown/2019March
https://www.nxtbook.com/farran/dentaltown/2019February
https://www.nxtbook.com/farran/dentaltownuk/2019FebruaryMarch
https://www.nxtbook.com/farran/dentaltown/2019January
https://www.nxtbook.com/farran/dentaltownuk/2018Winter
https://www.nxtbook.com/farran/dentaltown/2018December
https://www.nxtbook.com/farran/dentaltown/2018November
https://www.nxtbook.com/farran/dentaltownuk/2018November
https://www.nxtbook.com/farran/dentaltown/2018October
https://www.nxtbook.com/farran/dentaltownuk/2018October
https://www.nxtbook.com/farran/dentaltown/2018NewGrad
https://www.nxtbook.com/farran/dentaltown/2018September
https://www.nxtbook.com/farran/dentaltownuk/2018September
https://www.nxtbook.com/farran/dentaltown/2018August
https://www.nxtbook.com/farran/dentaltownuk/2018July
https://www.nxtbook.com/farran/dentaltown/2018July
https://www.nxtbook.com/farran/dentaltownuk/2018June
https://www.nxtbook.com/farran/dentaltown/2018June
https://www.nxtbook.com/farran/dentaltownuk/2018May
https://www.nxtbook.com/farran/dentaltown/2018May
https://www.nxtbook.com/farran/dentaltownuk/2018April
https://www.nxtbook.com/farran/dentaltown/2018April
https://www.nxtbook.com/farran/dentaltown/2018March
https://www.nxtbook.com/farran/dentaltownuk/2018March
https://www.nxtbook.com/farran/dentaltown/2018February
https://www.nxtbook.com/farran/dentaltownuk/2018February
https://www.nxtbook.com/farran/dentaltown/2018January
https://www.nxtbook.com/farran/dentaltown/2017December
https://www.nxtbook.com/farran/dentaltownuk/2017Winter
https://www.nxtbook.com/farran/dentaltown/2017November
https://www.nxtbook.com/farran/dentaltown/2017October
https://www.nxtbook.com/farran/dentaltownuk/2017october
https://www.nxtbook.com/farran/dentaltown/NewGrad2017
https://www.nxtbook.com/farran/dentaltown/2017September
https://www.nxtbook.com/farran/dentaltownuk/2017September
https://www.nxtbook.com/farran/dentaltownuk/2017August
https://www.nxtbook.com/farran/dentaltown/2017August
https://www.nxtbook.com/farran/dentaltown/2017July
https://www.nxtbook.com/farran/dentaltownuk/2017July
https://www.nxtbook.com/farran/dentaltown/2017June
https://www.nxtbook.com/farran/dentaltownuk/2017may
https://www.nxtbook.com/farran/dentaltown/2017May
https://www.nxtbook.com/farran/dentaltownuk/2017April
https://www.nxtbook.com/farran/dentaltown/2017April
https://www.nxtbook.com/farran/dentaltown/2017March
https://www.nxtbook.com/farran/dentaltownuk/dentaltownuk/2017march
https://www.nxtbook.com/farran/dentaltown/February2017
https://www.nxtbook.com/farran/dentaltown/2017January
https://www.nxtbook.com/farran/dentaltown/2016December
https://www.nxtbook.com/farran/dentaltown/2016November
https://www.nxtbook.com/farran/dentaltown/2016October
https://www.nxtbook.com/farran/dentaltown/2016nge
https://www.nxtbook.com/farran/dentaltown/2016september
https://www.nxtbook.com/farran/dentaltown/2016august
https://www.nxtbook.com/farran/dentaltown/2016july
https://www.nxtbook.com/farran/dentaltown/2016june
https://www.nxtbook.com/farran/dentaltown/2016may
https://www.nxtbook.com/farran/dentaltown/2016april
https://www.nxtbook.com/farran/dentaltown/2016march
https://www.nxtbook.com/farran/dentaltown/2016february
https://www.nxtbook.com/farran/dentaltown/2016january
https://www.nxtbook.com/farran/dentaltown/2015december
https://www.nxtbook.com/farran/dentaltown/2015november
https://www.nxtbook.com/farran/dentaltown/2015october
https://www.nxtbook.com/farran/dentaltown/2015nge
https://www.nxtbook.com/farran/dentaltown/2015september
https://www.nxtbook.com/farran/dentaltown/2015august
https://www.nxtbook.com/farran/dentaltown/2015july
https://www.nxtbook.com/farran/dentaltown/2015june
https://www.nxtbook.com/farran/dentaltown/2015may
https://www.nxtbook.com/farran/dentaltown/2015april
https://www.nxtbook.com/farran/dentaltown/2015march
https://www.nxtbook.com/farran/dentaltown/2015february
https://www.nxtbook.com/farran/dentaltown/2015january
https://www.nxtbook.com/farran/dentaltown/2014december
https://www.nxtbook.com/farran/dentaltown/2014decemberb
https://www.nxtbook.com/farran/dentaltown/2014november
https://www.nxtbook.com/farran/dentaltown/2014october
https://www.nxtbook.com/farran/dentaltown/2014newgrad
https://www.nxtbook.com/farran/dentaltown/2014september
https://www.nxtbook.com/farran/dentaltown/2014august
https://www.nxtbook.com/farran/dentaltown/2014july
https://www.nxtbook.com/farran/dentaltown/2014june
https://www.nxtbook.com/farran/dentaltown/2014may
https://www.nxtbook.com/farran/dentaltown/2014april
https://www.nxtbook.com/farran/dentaltown/2014march
https://www.nxtbook.com/farran/dentaltown/2014february
https://www.nxtbook.com/farran/dentaltown/2014january
https://www.nxtbook.com/farran/dentaltown/2013december
https://www.nxtbook.com/farran/dentaltown/2013november
https://www.nxtbook.com/farran/dentaltown/2013october
https://www.nxtbook.com/farran/dentaltown/2013newgrad
https://www.nxtbook.com/farran/dentaltown/2013september
https://www.nxtbook.com/farran/dentaltown/2013august
https://www.nxtbook.com/farran/dentaltown/2013july
https://www.nxtbook.com/farran/dentaltown/2013june
https://www.nxtbook.com/farran/dentaltown/2013may
https://www.nxtbook.com/farran/dentaltown/2013april
https://www.nxtbook.com/farran/dentaltown/2013march
https://www.nxtbook.com/farran/dentaltown/2013february
https://www.nxtbook.com/farran/dentaltown/2013january
https://www.nxtbook.com/farran/dentaltown/2012december
https://www.nxtbook.com/farran/dentaltown/2012November
https://www.nxtbookmedia.com