DentaltownUK September 2017 - 32

Quality Assurance is King
When you hear the phrase quality
assurance, what picture does it conjure up
in your mind? Well, Wikipedia says that
'Quality assurance is a way of preventing
mistakes or defects in manufactured products
and avoiding problems when delivering
solutions or services to customers; which ISO
9000 defines as "part of quality management
focused on providing confidence that quality
requirements will be fulfilled".'
However, what does quality assurance
mean to us in our dental environments?
Well, it is the process of scheduling your
compliance, reviewing, monitoring and
evaluating your systems and acting upon
any discrepancies or areas for improvement
in an appropriate timeframe.
Ultimately, CQC inspectors want to see
evidence that you are reviewing, updating
and appropriately amending policies and
procedures annually and that you are carrying
out risk assessments, audits and surveys in
a timely fashion.
If areas for improvement are identified,
they are being rectified with evidence shown
that team members have learned from the

32

SEPTEMBER 2017 // dentaltownuk.com

situation and that continuous improvement
is being driven internally.
The CQC has provided dental practices
with the providers' handbook, which is a
comprehensive guide - http://www.cqc.
org.uk/sites/default/files/20150611_dental_
care_provider_handbook.pdf - This should
support you to plan your compliance and
communications.

Shaping the Future
In their 'Shaping the Future' publication
(http://www.cqc.org.uk/sites/default/
files/20160523_strategy_16-21_strategy_
final_web_01.pdf), CQC has documented
proposed amendments to the current
inspection to 'stabilise' their systematic
approach. Each team member is expected to
have an 'intelligent awareness' of compliance
and how it should be reflected in the reality of
day to day work in practice. Communication
is essential and CQC will want to see 'ringfenced' time for staff /training meetings so
providers and registered managers can train
their teams on legislation.
Not only that but, these meetings are
crucial to 'learning' from significant events,



http://www.cqc.org.uk/sites/default/files/20150611_dental_care_provider_handbook.pdf http://www.cqc.org.uk/sites/default/files/20160523_strategy_16-21_strategy_final_web_01.pdf http://www.dentaltownuk.com

Table of Contents for the Digital Edition of DentaltownUK September 2017

Cover
On Dentaltown.com
Editorial with Mike Gow
Meet the Team
Howard Speaks
Thinking Implants
John Zamet Memorial Prize in Peridontal
Euro Dental Depot
Berkeley Referral Colleague
Message Board: Over-Drying
Message Board: The Inman Aligner
Care Quality Commission
Love Dental
Message Board: Seating Crowns
Poll: Marketing
The Freelancing Trap
Understanding Survivors of Childhood Abuse
The BACD 14th Annual Conference 2017
Bluephase Style Review
Lifestyle
Students Section
Wishlist
DentaltownUK September 2017 - Cover
DentaltownUK September 2017 - Cover2
DentaltownUK September 2017 - 3
DentaltownUK September 2017 - 4
DentaltownUK September 2017 - On Dentaltown.com
DentaltownUK September 2017 - Editorial with Mike Gow
DentaltownUK September 2017 - 7
DentaltownUK September 2017 - Meet the Team
DentaltownUK September 2017 - 9
DentaltownUK September 2017 - Howard Speaks
DentaltownUK September 2017 - 11
DentaltownUK September 2017 - Thinking Implants
DentaltownUK September 2017 - 13
DentaltownUK September 2017 - 14
DentaltownUK September 2017 - 15
DentaltownUK September 2017 - 16
DentaltownUK September 2017 - 17
DentaltownUK September 2017 - 18
DentaltownUK September 2017 - John Zamet Memorial Prize in Peridontal
DentaltownUK September 2017 - 20
DentaltownUK September 2017 - Euro Dental Depot
DentaltownUK September 2017 - Berkeley Referral Colleague
DentaltownUK September 2017 - 23
DentaltownUK September 2017 - Message Board: Over-Drying
DentaltownUK September 2017 - 25
DentaltownUK September 2017 - 26
DentaltownUK September 2017 - Message Board: The Inman Aligner
DentaltownUK September 2017 - 28
DentaltownUK September 2017 - 29
DentaltownUK September 2017 - 30
DentaltownUK September 2017 - Care Quality Commission
DentaltownUK September 2017 - 32
DentaltownUK September 2017 - 33
DentaltownUK September 2017 - 34
DentaltownUK September 2017 - Love Dental
DentaltownUK September 2017 - 36
DentaltownUK September 2017 - 37
DentaltownUK September 2017 - 38
DentaltownUK September 2017 - 39
DentaltownUK September 2017 - 40
DentaltownUK September 2017 - 41
DentaltownUK September 2017 - 42
DentaltownUK September 2017 - 43
DentaltownUK September 2017 - 44
DentaltownUK September 2017 - Message Board: Seating Crowns
DentaltownUK September 2017 - 46
DentaltownUK September 2017 - 47
DentaltownUK September 2017 - 48
DentaltownUK September 2017 - 49
DentaltownUK September 2017 - Poll: Marketing
DentaltownUK September 2017 - 51
DentaltownUK September 2017 - 52
DentaltownUK September 2017 - The Freelancing Trap
DentaltownUK September 2017 - 54
DentaltownUK September 2017 - 55
DentaltownUK September 2017 - Understanding Survivors of Childhood Abuse
DentaltownUK September 2017 - 57
DentaltownUK September 2017 - 58
DentaltownUK September 2017 - 59
DentaltownUK September 2017 - 60
DentaltownUK September 2017 - The BACD 14th Annual Conference 2017
DentaltownUK September 2017 - 62
DentaltownUK September 2017 - 63
DentaltownUK September 2017 - Bluephase Style Review
DentaltownUK September 2017 - 65
DentaltownUK September 2017 - Lifestyle
DentaltownUK September 2017 - 67
DentaltownUK September 2017 - 68
DentaltownUK September 2017 - 69
DentaltownUK September 2017 - 70
DentaltownUK September 2017 - 71
DentaltownUK September 2017 - 72
DentaltownUK September 2017 - 73
DentaltownUK September 2017 - 74
DentaltownUK September 2017 - 75
DentaltownUK September 2017 - 76
DentaltownUK September 2017 - 77
DentaltownUK September 2017 - 78
DentaltownUK September 2017 - 79
DentaltownUK September 2017 - 80
DentaltownUK September 2017 - 81
DentaltownUK September 2017 - Students Section
DentaltownUK September 2017 - 83
DentaltownUK September 2017 - 84
DentaltownUK September 2017 - 85
DentaltownUK September 2017 - 86
DentaltownUK September 2017 - 87
DentaltownUK September 2017 - Wishlist
DentaltownUK September 2017 - Cover3
DentaltownUK September 2017 - Cover4
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