DentaltownUK September 2017 - 85

Day In The Life Of

attention to the patient's body language,
eye contact, posture, proximity towards
me, alertness and even the use of 'ahs, 'ers'
and 'uhms'.

acknowledgement to ensure their health
provider cares about them and what they
are going through. It also puts patients at
ease, and comforts them.

Listening

Summarising and giving
feedback

Listening often gets a bad reputation
as being a ver y passive action, but I
fundamentally believe that listening is in
fact an active action. It requires effort on
behalf of the clinician to accurately take
in and process information whilst giving
supportive non-verbal cues to the patient in
order to allow them to continue expression
of their thoughts.
Listening demands concentration for how
words are said and the active recognition of
the feelings underlying the spoken word.

Acknowledging thoughts and
feelings
The fundamental reason for why the
acknowledgement of thoughts and feelings
are so important is that patients rely on

Summarising briefly what a patient has
just said gives me the ability to demonstrate
that I am actively listening, and that I do care
about what they are saying, thus building
rapport and trust. Giving feedback may be
used as a tool to offer my opinion, or even
to bring the consultation to a close.
I always leave the patient by letting them
know that 'we are part of a centre of clinical
excellence with many students and staff
present to look after your dental needs, our
next appointment is on... but should you
have any questions before that, please call
us on...' Always leave the consultation with
your patient aware of what will happen next,
and who to call if them have any questions.
Giving them an NHS leaflet or patient

education leaflet will support the consultation
you have just had. If the patient has expressed
fear at the start of the appointment, I
congratulate them on doing so well. Positive
reinforcement is essential.
Communication is a tricky topic to
get right, because in general dental practice
you have tight and strict time limits on
your clinical appointments. Whereas in the
university hospital you have more time to
hone in on your skills and become expert
communicators.
By being effective and proficient in
communication, dentists and their team can
assist and motivate their patients to better
oral health.
At all stage of any dental treatment, the
patient should be advised that all dentistry
requires maintenance, and that dental
treatment doesn't fix the problem, it only
stabilizes it. Getting this right is the ultimate
challenge for our profession.
Bibliography:
1.
Argyle M. Social Interaction. London Metheun.1973.

dentaltownuk.com \\ SEPTEMBER 2017

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Table of Contents for the Digital Edition of DentaltownUK September 2017

Cover
On Dentaltown.com
Editorial with Mike Gow
Meet the Team
Howard Speaks
Thinking Implants
John Zamet Memorial Prize in Peridontal
Euro Dental Depot
Berkeley Referral Colleague
Message Board: Over-Drying
Message Board: The Inman Aligner
Care Quality Commission
Love Dental
Message Board: Seating Crowns
Poll: Marketing
The Freelancing Trap
Understanding Survivors of Childhood Abuse
The BACD 14th Annual Conference 2017
Bluephase Style Review
Lifestyle
Students Section
Wishlist
DentaltownUK September 2017 - Cover
DentaltownUK September 2017 - Cover2
DentaltownUK September 2017 - 3
DentaltownUK September 2017 - 4
DentaltownUK September 2017 - On Dentaltown.com
DentaltownUK September 2017 - Editorial with Mike Gow
DentaltownUK September 2017 - 7
DentaltownUK September 2017 - Meet the Team
DentaltownUK September 2017 - 9
DentaltownUK September 2017 - Howard Speaks
DentaltownUK September 2017 - 11
DentaltownUK September 2017 - Thinking Implants
DentaltownUK September 2017 - 13
DentaltownUK September 2017 - 14
DentaltownUK September 2017 - 15
DentaltownUK September 2017 - 16
DentaltownUK September 2017 - 17
DentaltownUK September 2017 - 18
DentaltownUK September 2017 - John Zamet Memorial Prize in Peridontal
DentaltownUK September 2017 - 20
DentaltownUK September 2017 - Euro Dental Depot
DentaltownUK September 2017 - Berkeley Referral Colleague
DentaltownUK September 2017 - 23
DentaltownUK September 2017 - Message Board: Over-Drying
DentaltownUK September 2017 - 25
DentaltownUK September 2017 - 26
DentaltownUK September 2017 - Message Board: The Inman Aligner
DentaltownUK September 2017 - 28
DentaltownUK September 2017 - 29
DentaltownUK September 2017 - 30
DentaltownUK September 2017 - Care Quality Commission
DentaltownUK September 2017 - 32
DentaltownUK September 2017 - 33
DentaltownUK September 2017 - 34
DentaltownUK September 2017 - Love Dental
DentaltownUK September 2017 - 36
DentaltownUK September 2017 - 37
DentaltownUK September 2017 - 38
DentaltownUK September 2017 - 39
DentaltownUK September 2017 - 40
DentaltownUK September 2017 - 41
DentaltownUK September 2017 - 42
DentaltownUK September 2017 - 43
DentaltownUK September 2017 - 44
DentaltownUK September 2017 - Message Board: Seating Crowns
DentaltownUK September 2017 - 46
DentaltownUK September 2017 - 47
DentaltownUK September 2017 - 48
DentaltownUK September 2017 - 49
DentaltownUK September 2017 - Poll: Marketing
DentaltownUK September 2017 - 51
DentaltownUK September 2017 - 52
DentaltownUK September 2017 - The Freelancing Trap
DentaltownUK September 2017 - 54
DentaltownUK September 2017 - 55
DentaltownUK September 2017 - Understanding Survivors of Childhood Abuse
DentaltownUK September 2017 - 57
DentaltownUK September 2017 - 58
DentaltownUK September 2017 - 59
DentaltownUK September 2017 - 60
DentaltownUK September 2017 - The BACD 14th Annual Conference 2017
DentaltownUK September 2017 - 62
DentaltownUK September 2017 - 63
DentaltownUK September 2017 - Bluephase Style Review
DentaltownUK September 2017 - 65
DentaltownUK September 2017 - Lifestyle
DentaltownUK September 2017 - 67
DentaltownUK September 2017 - 68
DentaltownUK September 2017 - 69
DentaltownUK September 2017 - 70
DentaltownUK September 2017 - 71
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DentaltownUK September 2017 - 79
DentaltownUK September 2017 - 80
DentaltownUK September 2017 - 81
DentaltownUK September 2017 - Students Section
DentaltownUK September 2017 - 83
DentaltownUK September 2017 - 84
DentaltownUK September 2017 - 85
DentaltownUK September 2017 - 86
DentaltownUK September 2017 - 87
DentaltownUK September 2017 - Wishlist
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