DentaltownUK July 2018 - 42

message board

If you do nothing here, her teeth will probably last a lifetime. A bite guard might help them
to not wear more. May or may not be significant. Unless she has other concerns, I would
have none. Not sure I would even take photos unless she expressed some. Then and only
then we'd have a conversation about her concerns.
Anything else to 'motivate' is based on my concerns, wants and needs, not hers. She
doesn't need fixing unless she wants fixing. ■

23/2/2018

Timmy G
Member Since: 14/04/02
Post: 12 of 114

It's very basic-probably not what you're looking for in getting this thread started. But
my opening is usually the same.
After brief introductions: 'What are the questions that are most important for you to
get answers to here today?'
And when they answer, I ask, 'What else?' And when they answer I ask, 'What else?'
I keep going with 'what else' until they say, 'That's it'. Then I have a sense of direction to
kick things off. I have my own agenda with a new patient-as do we all-but can't jump
into that first. ■

23/2/2018

John Nosti
Member Since: 23/02/04
Post: 14 of 114

This is definitely better direction. I find the actual questions asked are some of the most
important part of my exam. To simply say 'ask them questions' doesn't help the lurkers reading
this thread who want to know the questions to ask.
I asked this question to this patient: 'Hello, Helen, it is a pleasure to meet you. What
brings you into our office today?'
Her answer: 'I heard you were a good dentist'.
My question: 'That's very nice to hear. Can I ask you who told you that?'
Her answer: 'I don't know specifically. I just asked around and was told you were good
and you were nice'.
My leadoff after reviewing medical history is usually, 'Do you have any questions or
concerns regarding any of your teeth?'
Her answer: 'No'.
Where would you go from there? ■
23/2/2018

rundoc
Member Since: 05/07/10
Post: 16 of 114

Timmy G
Member Since: 14/04/02
Post: 17 of 114

I'd ask, 'What are you looking for with a good dentist? What does that mean to you?' ■
23/2/2018

I go to great lengths to avoid questions with 'yes' or 'no' answers. It invariably brings
things to a halt. So instead of, 'Do you have any questions or concerns?' I would phrase
along the lines of, 'Tell me please about concerns, questions or worries you might have about
your teeth and smile. What's on your mind?' ■
23/2/2018

John Nosti
Member Since: 23/02/04
Posta: 20 and 21 of 114

Love this! That would be a good one for me to ask. I dropped the ball on that one.
I love this, Tim. 'What questions do you have' puts the assumption that the patient has
questions and you are open to answer them.
'Do you have any questions?' is very closed off. They often will say no even though they
in fact do have questions! This is what I am talking about! Great stuff! ■
23/2/2018

42

SUMMER 2018 // dentaltownuk.com



http://www.dentaltown.com

Table of Contents for the Digital Edition of DentaltownUK July 2018

Mike Gow: A Consultation with...Alasdair Gillies
Howard Speaks
Continuing Education Update
My First Clear Aligner Case
Show Your Work: Guided Implant Surgery (Part 1)
Message Boards: How Long Is your Hygiene Appointment and What Does She Do?
Cover: Wellcome Collection Exhibition
It's All in the Chemistry
Time Out
Dental Aid Network
Message Boards: It's What You Say and How You Say It
Advertorial Tipton Training
BACD News
DentaltownUK News
Students
Quiz
DentaltownUK July 2018 - Cover1
DentaltownUK July 2018 - Cover2
DentaltownUK July 2018 - 3
DentaltownUK July 2018 - 4
DentaltownUK July 2018 - Mike Gow: A Consultation with...Alasdair Gillies
DentaltownUK July 2018 - 6
DentaltownUK July 2018 - 7
DentaltownUK July 2018 - Howard Speaks
DentaltownUK July 2018 - 9
DentaltownUK July 2018 - Continuing Education Update
DentaltownUK July 2018 - 11
DentaltownUK July 2018 - 12
DentaltownUK July 2018 - My First Clear Aligner Case
DentaltownUK July 2018 - 14
DentaltownUK July 2018 - Show Your Work: Guided Implant Surgery (Part 1)
DentaltownUK July 2018 - 16
DentaltownUK July 2018 - 17
DentaltownUK July 2018 - 18
DentaltownUK July 2018 - Message Boards: How Long Is your Hygiene Appointment and What Does She Do?
DentaltownUK July 2018 - 20
DentaltownUK July 2018 - 21
DentaltownUK July 2018 - Cover: Wellcome Collection Exhibition
DentaltownUK July 2018 - 23
DentaltownUK July 2018 - 24
DentaltownUK July 2018 - 25
DentaltownUK July 2018 - 26
DentaltownUK July 2018 - 27
DentaltownUK July 2018 - 28
DentaltownUK July 2018 - It's All in the Chemistry
DentaltownUK July 2018 - Time Out
DentaltownUK July 2018 - 31
DentaltownUK July 2018 - Dental Aid Network
DentaltownUK July 2018 - 33
DentaltownUK July 2018 - 34
DentaltownUK July 2018 - 35
DentaltownUK July 2018 - 36
DentaltownUK July 2018 - 37
DentaltownUK July 2018 - 38
DentaltownUK July 2018 - 39
DentaltownUK July 2018 - Message Boards: It's What You Say and How You Say It
DentaltownUK July 2018 - 41
DentaltownUK July 2018 - 42
DentaltownUK July 2018 - 43
DentaltownUK July 2018 - 44
DentaltownUK July 2018 - 45
DentaltownUK July 2018 - Advertorial Tipton Training
DentaltownUK July 2018 - 47
DentaltownUK July 2018 - BACD News
DentaltownUK July 2018 - 49
DentaltownUK July 2018 - 50
DentaltownUK July 2018 - DentaltownUK News
DentaltownUK July 2018 - 52
DentaltownUK July 2018 - 53
DentaltownUK July 2018 - Students
DentaltownUK July 2018 - 55
DentaltownUK July 2018 - 56
DentaltownUK July 2018 - Quiz
DentaltownUK July 2018 - Cover4
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