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Staff Treatment and Clocking In
What's your policy regarding orthodontic treatment for staff?
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firm
Member Since: 08/08/05
Post: 1 of 21
We've recently debanded my scheduling coordinator and started a Phase 1 on the daughter of a clinical assistant. Both were "clocked-out" while being worked on and while braces
were put on respectively. My scheduling coordinator was clocked-out for one hour. My clinical assistant was clocked out for an hour and 15 minutes. Both are now upset that they
weren't allowed to be on the clock. My office manager is telling me that every place that she
has worked, staff members were allowed to stay on the clock while being treated or working
on family members. I'm curious as to your experiences. n
MAR 25 2013
Dr-T
Member Since: 05/19/09
Post: 2 of 21
We consider orthodontic treatment for our staff as a benefit. We have it written in the
employee manual they sign that they must clock out.
"Any employee wishing to receive orthodontic work must schedule an appointment during our
regular office hours and will not be paid for time spent in the office as a patient." n
MAR 25 2013
tom525
Member Since: 06/18/08
Post: 3 of 21
"Sharper than a serpent's tooth, is the bite of an ungrateful employee." Sorry
Shakespeare. It could be time to do a staff retention overhaul. n
MAR 25 2013
njtxortho
Member Since: 05/05/08
Post: 4 of 21
That's terrible. We stopped doing staff lunches because no one wanted to clock out.
They ended up getting paid for lunch and getting lunch paid! Ugh, keep us posted on
how you handle this. n
MAR 25 2013
firm
Member Since: 08/08/05
Post: 5 of 21
I let them stay clocked in for lunch, because they are mandated to be there. Lunch is a
perk, since they aren't allowed their own time. n
MAR 25 2013
dhmjdds
Member Since: 11/16/04
Post: 6 of 21
Really? Your office manager isn't upholding your policies? Why in the world do you have
an office manager? The only reason to have one, in my experience, is to deal with staff. To
deal with staff in the way you direct.
This is a wake up call. If your office manager is taking the side of the staff member in a
case like this, there's a problem. n Diane
MAR 26 2013
Dr-T
Member Since: 05/19/09
Post: 7 of 21
24
Diane makes a really good point. I had a situation a few years back where my manager
started working against me trying to be the other employee's friend instead of manager. That
caused a lot of stress for me until I released her.
Since then I retook the role as office manager and am very matter of fact with how I
now manage. I wrote up a detailed office manual then had everyone read and sign it.
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