Orthotown May 2015 - (Page 58)

practice management // feature THREE KEY SOLUTIONS to Ease the Pain of Broken Appointments by Ariel Charytan T These days, most people-including your patients-are busier than ever with the technologyenabled 24-hour workday, and schedules packed with family and other commitments. This dynamic only further exacerbates one of the biggest challenges orthodontists have always had: patients making last-minute cancellations, or missing appointments altogether. What patients may not realize is that broken and missed appointments represent one of the highest costs that practices suffer. Many orthodontists have found that improving patient communication with customized, professional and (when appropriate) automated messages can help solve this problem by increasing show rates and repeat appointments. Beyond that, incorporating your colors, logo and office images into this communication will reinforce your brand with your patients. The reality is that there will always be forgetful patients and unavoidable cancellations, but these three simple patient communication tips can 58 MAY 2015 // orthotown.com help reduce no-shows, improve office efficiencies and increase overall patient satisfaction and retention. Automate appointment confirmation Whether you like the personal touch of reaching out to every patient individually, or appreciate the peace of mind of knowing that your patients have the appointment marked on their calendar, you should consider implementing an automated appointment confirmation and reminder system. First, you need to find a solution that integrates with your practice management system (PMS). This will ensure that all confirmations are accurate and up to date in your PMS, providing a clear audit trail of when and how you've contacted your patients. In turn, this will free up your office staff to spend time on other activities instead of calling people to remind them about their appointments. Automating communication will also improve your patients' experience. Many patients now http://www.orthotown.com

Table of Contents for the Digital Edition of Orthotown May 2015

Orthotown.com Highlights
The Benefi ts of Treatment by Twelves
Your Orthodontic Business Funnel
Industry News
TADs Experience
Poll
Case Presentation: The Next Twelve
Large Arches, Small Teeth
New Products
Overhead: What Does it Mean to a Start-up Doctor?
A Winning Combination: Stainless-Steel Mini-Screws and CBCT Simulations
Orthodontic Marketing Automation: A Look Into the Future
The More We See, The More We Know
Three Key Solutions
A Leader Inside and Outside the Practice
From San Francisco to Orlando: A Look at AAO’s Upcoming Sessions
Use of Digital Impressions in Orthodontic Fabrication
Ad Index

Orthotown May 2015

http://www.nxtbook.com/farran/orthotown/2019November
http://www.nxtbook.com/farran/orthotown/2019October
http://www.nxtbook.com/farran/orthotown/2019September
http://www.nxtbook.com/farran/orthotown/2019JulyAugust
http://www.nxtbook.com/farran/orthotown/2019June
http://www.nxtbook.com/farran/orthotown/2019May
http://www.nxtbook.com/farran/orthotown/2019April
http://www.nxtbook.com/farran/orthotown/2019March
http://www.nxtbook.com/farran/orthotown/2019JanFeb
http://www.nxtbook.com/farran/orthotown/2018December
http://www.nxtbook.com/farran/orthotown/2018November
http://www.nxtbook.com/farran/orthotown/2018October
http://www.nxtbook.com/farran/orthotown/2018September
http://www.nxtbook.com/farran/orthotown/2018August
http://www.nxtbook.com/farran/orthotown/2018June
http://www.nxtbook.com/farran/orthotown/2018May
http://www.nxtbook.com/farran/orthotown/2018April
http://www.nxtbook.com/farran/orthotown/2018March
http://www.nxtbook.com/farran/orthotown/2018February
http://www.nxtbook.com/farran/orthotown/2017December
http://www.nxtbook.com/farran/orthotown/2017November
http://www.nxtbook.com/farran/orthotown/2017October
http://www.nxtbook.com/farran/orthotown/2017September
http://www.nxtbook.com/farran/orthotown/August_2017
http://www.nxtbook.com/farran/orthotown/2017June
http://www.nxtbook.com/farran/orthotown/2017May
http://www.nxtbook.com/farran/orthotown/2017April
http://www.nxtbook.com/farran/orthotown/March2017
http://www.nxtbook.com/farran/orthotown/2017JanFeb
http://www.nxtbook.com/farran/orthotown/2016_December_Orthotown
http://www.nxtbook.com/farran/orthotown/2016November
http://www.nxtbook.com/farran/orthotown/2016October
http://www.nxtbook.com/farran/orthotown/2016september
http://www.nxtbook.com/farran/orthotown/2016august
http://www.nxtbook.com/farran/orthotown/2016june
http://www.nxtbook.com/farran/orthotown/2016may
http://www.nxtbook.com/farran/orthotown/2016april
http://www.nxtbook.com/farran/orthotown/2016march
http://www.nxtbook.com/farran/orthotown/2016february
http://www.nxtbook.com/farran/orthotown/2015december
http://www.nxtbook.com/farran/orthotown/2015november
http://www.nxtbook.com/farran/orthotown/2015october
http://www.nxtbook.com/farran/orthotown/2015september
http://www.nxtbook.com/farran/orthotown/2015august
http://www.nxtbook.com/farran/orthotown/2015june
http://www.nxtbook.com/farran/orthotown/2015may
http://www.nxtbook.com/farran/orthotown/2015april
http://www.nxtbook.com/farran/orthotown/2015march
http://www.nxtbook.com/farran/orthotown/2015february
http://www.nxtbook.com/farran/orthotown/2014december
http://www.nxtbook.com/farran/orthotown/2014november
http://www.nxtbook.com/farran/orthotown/2014october
http://www.nxtbook.com/farran/orthotown/2014september
http://www.nxtbook.com/farran/orthotown/2014august
http://www.nxtbook.com/farran/orthotown/2014june
http://www.nxtbook.com/farran/orthotown/2014may
http://www.nxtbook.com/farran/orthotown/2014april
http://www.nxtbook.com/farran/orthotown/march2014
http://www.nxtbook.com/farran/orthotown/2014february
http://www.nxtbook.com/farran/orthotown/2013december
http://www.nxtbook.com/farran/orthotown/2013november
http://www.nxtbook.com/farran/orthotown/2013october
http://www.nxtbook.com/farran/orthotown/2013september
http://www.nxtbook.com/farran/orthotown/2013august
http://www.nxtbook.com/farran/orthotown/2013june
http://www.nxtbook.com/farran/orthotown/2013may
http://www.nxtbook.com/farran/orthotown/2013april
http://www.nxtbook.com/farran/orthotown/2013march
http://www.nxtbook.com/farran/orthotown/2013janfeb
http://www.nxtbook.com/farran/orthotown/2012december
http://www.nxtbook.com/farran/orthotown/2012november
http://www.nxtbook.com/farran/orthotown/2012october
http://www.nxtbookMEDIA.com