Orthotown September 2017 - 38
PATIENT/PARENT REWARDS
Patient rewards are a terrific way to keep kids active in their treatment and to keep
observation patients interested in your practice. Throw out those old wooden nickels and
let your software do the work!
Use your practice management software to track things like good oral hygiene and
general compliance, and use the built-in rewards system to make tracking and distributing
patient rewards seamless.
But it doesn't have to stop there. Create a parent reward system, and use your practice
management software to track on-time appointment percentage, minimal no-shows and
low breakage. Make it easier to track your rewards with automated workflows.
PATIENT FORMS
Online forms are essential to creating a smooth new patient experience, and many
practice management systems include this timesaving feature. Allow new patients the
ability to fill out forms electronically from your website before ever stepping into your office.
This will save everyone time. If patients forget to complete forms ahead of time, simply
hand them a tablet to complete in office. Many times, information you've already collected
can be auto-filled on the form to avoid redundancy. Submitted forms are then automatically
loaded into your practice management software. Forms don't need to be limited to new patient
entry. Annual health history forms, office questionnaires and outpatient interviews can all be
created and the data collected within your practice management software.
PATIENT REMINDERS
AND NEWSLETTERS
Save your office countless hours by implementing an automated phone, text and email
appointment reminder system. This is a great way to decrease missed appointments and
cancellations, and improve patient satisfaction. There's no need to worry about who has
or hasn't confirmed as patient responses show up in your schedule.
Patient reminders are important, but so are patient newsletters. These newsletters are a
great way to keep your patients informed not only about things happening at your practice,
but also new treatment options, proper hygiene reminders, braces-friendly recipes, etc.
Create and customize newsletters to fit the personality of your office that you can send to
your patients, parents and other professionals.
38
SEPTEMBER 2017 // orthotown.com
http://www.orthotown.com
Table of Contents for the Digital Edition of Orthotown September 2017
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