Orthotown August 2018 - 49
ORTHOCHATS
Top quality live chat service
O
rthodontic offices used to turn their phones off over lunch
and on Fridays ... until they realized they were missing more
than 30 percent of new patient phone calls. Sometimes the
most powerful changes to the office are simple fi xes. Orthodontic
live chat service is an example of a simple fi x to an obsolete industry
standard-leaving practice websites unattended with a minimal
online presence.
Patients expect scheduling and service to be faster and easier,
which is why 30 to 60 percent of them say they want to communicate
via live chat and messaging. OrthoChats helps orthodontists meet
that demand. And, while many advances in technology decrease
human connection, OrthoChats increases it.
Here's how OrthoChats works:
1. Online visitors-whether they're on a practice's Facebook
page, Google My Business page or the practice website-are given
the opportunity to chat with the practice. OrthoChats greets them
and offers assistance, just like a front desk receptionist would.
2. If visitors have questions, OrthoChats answers them as the
practice.
3. If visitors need to schedule a consultation, OrthoChats
warm-transfers them from live chat to the office via phone, along
with the information the office needs to schedule them instantly.
Through OrthoChats, the patient experience is greatly enhanced
and the practice's reputation for top-quality service increases, because
happy patients talk. Practices will also see an increase in treatment
starts, during and after practice hours, because with OrthoChats
the practice is a 24/7/365 operation. ■
HIGHLIGHTS
*
OrthoChats talks with patients around the clock-
whenever it's convenient for them.
*
Ninety-eight percent of clients stay with the company.
They get more starts with a high return on investment,
and their patients like the convenience and personal
connection of 24/7 live chat.
*
OrthoChats helps practices outcompete DIY companies
by digitally engaging with patients on their behalf.
The company answers questions and gets treatment
scheduled.
For more information, visit orthochats.com.
orthotown.com \\ JULY/AUGUST 2018
49
http://www.orthochats.com
http://www.orthotown.com
Table of Contents for the Digital Edition of Orthotown August 2018
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