Orthotown August 2017 - 49

to create a customer-centric experience.
For example, if a new patient asks a lot of
questions on the phone, she's probably a
high Fact Finder-meaning she will want all
the available details and information before
making a decision. Patients who are high
Implementors will benefit from a tangible
experience; bringing them into the office
to touch props or models will help them
fully understand the treatment they need.
It's worth noting that there is no "best"
Kolbe score for a given position; the ideal
score for, say, a hygienist at your practice
may be different than the ideal score for a
hygienist at another office, depending upon
the expectations of the practice leader.
The key is to recognize where the
individual's strengths fall, and to put him
or her in a role that requires more of what
suits them. For example, you don't want
to put a high Quick Start in a role that

requires long-term attention or details, like
in research or data collection.

The bottom line
Like it or not, if you own a private practice
you're in the people business. And people
will always be a challenge. But when you can
finally understand why they do what they do
and what makes them tick, you can replace
many of those challenges with productivity,
efficiency and results.
If what you've been doing isn't getting
you to where you want to be, it's time to try
something new. Rather than continuing to
function on autopilot, why not take the next

step to success by decoding your and your
team's M.O.s? Kolbe is a great start to building
a dream team from the people you already
have and preventing yourself from wasting
any more time or money on bad candidates.
We've seen through countless client
experiences the trickle-down effect of a
good or a bad team. A good team is happy,
engaged, coachable and a valuable asset to
your practice. It directly affects your new-patient numbers, collections and productivity.
The better you know your team members,
develop their skills and have them in the
right spots, the better your numbers-and
stress levels-will be. n

Quick Starters: Jump in now!
(Fact Finders: Gather more info)
The Kolbe Corp. offers several assessments, including the Kolbe "A"
that Jay Geier discusses in this article. To learn more, go to kolbe.com.

orthotown.com \\ JULY\AUGUST 2017

49


http://www.kolbe.com http://www.orthotown.com

Table of Contents for the Digital Edition of Orthotown August 2017

Orthotown.com Highlights
Embrace Progress: The Standard of Care (Records, Anyone?)
Industry News
New Products
Message Board: Girl with Systemic Lupus Erythematosus
Message Board: Inverted Impacted Teeth, Patience is a Virtue
Office Visit: What's Up Doc?
The Speed of Light
What's Your M.O?
Untangling Web Marketing
Ad Index
Orthotown August 2017 - Cover1
Orthotown August 2017 - Cover2
Orthotown August 2017 - 1
Orthotown August 2017 - 2
Orthotown August 2017 - 3
Orthotown August 2017 - 4
Orthotown August 2017 - 5
Orthotown August 2017 - Orthotown.com Highlights
Orthotown August 2017 - 7
Orthotown August 2017 - Embrace Progress: The Standard of Care (Records, Anyone?)
Orthotown August 2017 - 9
Orthotown August 2017 - 10
Orthotown August 2017 - 11
Orthotown August 2017 - Industry News
Orthotown August 2017 - 13
Orthotown August 2017 - New Products
Orthotown August 2017 - 15
Orthotown August 2017 - 16
Orthotown August 2017 - 17
Orthotown August 2017 - 18
Orthotown August 2017 - 19
Orthotown August 2017 - Message Board: Girl with Systemic Lupus Erythematosus
Orthotown August 2017 - 21
Orthotown August 2017 - 22
Orthotown August 2017 - 23
Orthotown August 2017 - Message Board: Inverted Impacted Teeth, Patience is a Virtue
Orthotown August 2017 - 25
Orthotown August 2017 - 26
Orthotown August 2017 - 27
Orthotown August 2017 - Office Visit: What's Up Doc?
Orthotown August 2017 - 29
Orthotown August 2017 - 30
Orthotown August 2017 - 31
Orthotown August 2017 - 32
Orthotown August 2017 - 33
Orthotown August 2017 - 34
Orthotown August 2017 - 35
Orthotown August 2017 - The Speed of Light
Orthotown August 2017 - 37
Orthotown August 2017 - 38
Orthotown August 2017 - 39
Orthotown August 2017 - 40
Orthotown August 2017 - 41
Orthotown August 2017 - 42
Orthotown August 2017 - 43
Orthotown August 2017 - What's Your M.O?
Orthotown August 2017 - 45
Orthotown August 2017 - 46
Orthotown August 2017 - 47
Orthotown August 2017 - 48
Orthotown August 2017 - 49
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Orthotown August 2017 - 58
Orthotown August 2017 - 59
Orthotown August 2017 - Untangling Web Marketing
Orthotown August 2017 - 61
Orthotown August 2017 - 62
Orthotown August 2017 - 63
Orthotown August 2017 - Ad Index
Orthotown August 2017 - Cover3
Orthotown August 2017 - Cover4
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