COVER STORY 12 From Devastation to Success 06 contents STEM: Getting a Hands-on Education Discover how getting a hands-on education about STEM careers gave local educators a glimpse into the needs of the business community. 16 Technology: Where Your Customers are Going Next Find out how companies are using virtual reality and augmented reality to drive awareness and enhance the customer and donor experience. Bench Dogs' president Rich Broadbent and vice president of sales Todd Shertzer talk candidly about growing from the ashes and taking risks to stay operational during unforeseen set-backs. 22 Communicating Your Way Through Transition and Change 46 Giving Thanks Check out what local residents are thankful for... both personally and professionally. Gain insight into the ingredients needed to successfully manage and handle change through the eyes of your employees. DEPARTMENTS 11 // What's On My Phone 28 // Made in Lancaster From the Vine to the Glass 32 // Community Partners Strengthening Engagement from the Inside Out 36 // A Word From Your Chamber More than Numbers . . . It's Our Future 38 // Community & Industry News 42 // Lancaster Chamber Programs & Events December and January 44 // Out & About Grand Openings LancasterChamber.com 5http://www.LancasterChamber.com