Lancaster Physician Summer 2017 - 20

L A N C A S T E R M E D I C A L S O C I E T Y.O R G

Patient Advocacy

BILINGUAL
TRAINING
CENTER
Helps Meet Need For Skilled
Health Care Workers Within
Latino Community

F

or almost forty years, SACA
(Spanish American Civic Association) had envisioned a bilingual
adult education training center
to help struggling Latino residents overcome poverty, find good jobs, buy homes,
and become economically independent.
Three years ago, that dream became a
reality with Tec Centro. A state-of-the-art
bilingual technology school, Tec Centro
is located in southeast Lancaster city and
offers dental assistant programs and skills
training in allied health, culinary arts,
manufacturing and construction, and
office administration.
Lancaster has changed over the past
decades, and the Latino and Spanish-speaking population has an important share
of buying power in this community. The
Hispanic population of Lancaster city is

over 38 percent, and we see that growing
every year. This has increased the need for
bilingual employees. Health care is one of
the areas with the biggest need for skilled
workers who are bilingual. The bilingual
skilled worker has an advantage in the
understanding and expertise in their native
language, along with English to provide
better and concise customer service and
patient care.
Tec Centro is Pennsylvania's first
bilingual training center. After forming
advisory boards with employers, the areas
of training were selected, and a partnership
with HACC (Harrisburg Area Community
College) was established. HACC provides
the instructors for the health care courses,
with the exception of the Dental Assistant
program. To date, the health care related
courses are Certified Nurse Aid (CNA),

LANCASTER

20

PHYSICIAN

Physician's Office Assistant, and Dental
Assistant. Tec Centro also offers a Call
Center training that can be useful for large
clinics, hospitals, and practices.
The idea to create a student/client-centered skills training center came about
when some potential students were turned
away by other post-secondary institutions
because they lacked a high-school diploma
or English language skills. At Tec Centro,
students can begin where they are currently. Students not yet proficient in English
can begin with an English course until they
reach the required proficiency to begin a
skills training. Likewise, if they lack a high
school diploma, they may begin classes
to obtain that certification. Courses are
tuition-free; only a $50 registration fee
is required.



Table of Contents for the Digital Edition of Lancaster Physician Summer 2017

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