Auto Care Insider Volume 102 - 9

3:30 P.M. - 4:30 P.M. 11 A.M. - 12 P.M. Commercial Vehicle Overview: Inside the Numbers Who Owns Your Car: The Impact of Embedded Software and Copyright Law on the Aftermarket Parts and Service Industry MARCO POLO ROOM 705 Track: Industry Trends MARCO POLO ROOM 706 Track: Connected Car Opportunities 3:30 P.M. - 4:30 P.M. Online Parts Sales: The New Distribution Frontier 1 P.M. - 2 P.M. MARCO POLO ROOM 706 Track: Sales/Purchasing, Service Professionals Young Professionals Wednesday Network Brilliantly for Business and Professional Growth MARCO POLO ROOM 705 Track: Marketing/Branding/Customer Relationships, Service Professionals, Young Professionals 11.02.16 8 A.M. - 8:50 A.M. General Session VENETIAN HOTEL, PALAZZO BALLROOM 2 P.M. - 3 P.M. Scrappy! MARCO POLO ROOM 701 Track: Industry Trends, Service Professionals, Young Professionals Keynote Speaker: General Michael Hayden 2 P.M. - 3 P.M. 9 A.M. - 10 A.M. New Sales Speak: The 9 Biggest Sales Presentation Mistakes and How to Avoid Them MARCO POLO ROOM 701 Track: Sales/Purchasing, Service Professionals, Young Professionals Five Trends in Five Minutes: Trends Affecting the Aftermarket Environment MARCO POLO ROOM 703 Track: Industry Trends, Service Professionals, Young Professionals 2 P.M. - 3 P.M. 2017 Aftermarket Outlook 9 A.M. - 10 A.M. MARCO POLO ROOM 706 Content Marketing: Story Telling. Bigger Revenues. Less Selling. Track: Industry Trends, Service Professionals, Young Professionals MARCO POLO ROOM 703 This session is also scheduled for Tuesday, Nov. 1 at 7:30 a.m. Track: Marketing/Branding/Customer Relationships, Service Professionals, Young Professionals 11 A.M. - 12 P.M. Small Message. Big Impact: How to Put the Power of the Elevator Speech Effect to Work for You MARCO POLO ROOM 701 Track: Marketing/Branding/Customer Relationships, Service Professionals, Young Professionals 11 A.M. - 12 P.M. Customer Experiences: Start Showing. Quit Telling. MARCO POLO ROOM 703 Track: Marketing/Branding/Customer Relationships, Service Professionals, Young Professionals 3:30 P.M. - 4:30 P.M. Reaping the Benefits of Category Management for Retailers/ Distributors and Suppliers MARCO POLO ROOM 703 Track: Industry Trends, Young Professionals 3:30 P.M. - 4:30 P.M. Spanning the Globe: Leveraging Data to Gain Insight into Vehicle Trends Across International Borders MARCO POLO ROOM 705 Track: Industry Trends, Young Professionals 3:45 P.M. - 4:45 P.M. MARCO POLO ROOM 705 YANG TOWN HALL Your Career - Take Control - Move on Up Now Track: Marketing/Branding/Customer Relationships, Service Professionals Audience: YANG Members, Young Professionals 11 A.M. - 12 P.M. Building Your Brand in the Digital Age MARCO POLO ROOM 706 Thursday 11.03.16 8 A.M. - 9 A.M. Induction System Diagnosis and Repair MARCO POLO ROOM 701 Track: Service Professionals 8 A.M. - 9 A.M. Shift... Selling to a New Generation of Tech Savvy Consumers MARCO POLO ROOM 703 Track: Service Professionals 8 A.M. - 9 A.M. Self-Driving Cars: Car Sharing and New Users to Increase Vehicle Usage and Mileage MARCO POLO ROOM 705 Track: Connected Car Opportunities, Service Professionals, Young Professionals 9:30 A.M. - 10:30 A.M. AND 11 A.M. - 12 P.M. Part I (9:30 a.m. - 10:30 a.m.) Understanding and Strengthening YOUR Brand - Two Part Program MARCO POLO ROOM 701 Track: Service Professionals 9:30 A.M. - 10:30 A.M. 15 Seconds to Yes! MARCO POLO ROOM 703 Track: Service Professionals 9:30 A.M. - 10:30 A.M. Achieving Service Excellence in Today's TPMS Market MARCO POLO ROOM 706 Track: Service Professionals 11 A.M. - 12 P.M. Part II (11 a.m. - 12 p.m.) Understanding and Strengthening YOUR Brand - Two Part Program MARCO POLO ROOM 701 Track: Service Professionals 11 A.M. - 12 P.M. Synthetic Oils: Rejuvenate Your Maintenance Service Business MARCO POLO ROOM 703 Track: Service Professionals 11 A.M. - 12 P.M. Attention to Details: Make Brake Service More Efficient and Profitable MARCO POLO ROOM 705 Track: Service Professionals www.autocare.org 9 http://www.aapexshow.com http://www.autocare.org

Table of Contents for the Digital Edition of Auto Care Insider Volume 102