Auto Care Insider Volume 111 - 26

THIS IS AN ADVERTORIAL

Connected
Techs

TOP 3 BUSINESS CONCERNS
56% Finding vehicle repair information
47% Difficulty of repairs due to vehicle design
44% Car owners putting off maintenance/repairs

How Are Shops Connected?
Wi-Fi has allowed the internet to come to
the repair bay. This wireless technology
allows technicians to access the information
they need for a repair procedure, torque
spec or fluid capacity from laptops, tablets,
smartphones and scan tools, instead of
making the dreaded walk from the bay to the
front office or parts room.

How Do Technicians Use the
Internet in the Bays?
In the bays, the internet is a productivity
tool that contains a pipeline of information,
providing access to parts suppliers, training
and local inventories. This connectivity
makes shops and technicians more efficient,
getting drivers back on the roads faster.

What Information is Being
Accessed?
Information is an essential tool for repairing
modern vehicles. The need for specific make
and model repair information represents the
majority of internet usage in the bay.
Technicians also are using the internet
as an on-demand resource for real-time
training. They are using training from trusted
publications, parts manufacturers' websites
and industry associations. In addition, they
are relying on video content to help them
repair vehicles and learn faster.

44% Finding quality/trained technicians
32% Shop profitability
27% Complexity of repairs
25% Govt. regs/environmental
20% Impact of telematics
8% Competition from other independent shops
6% Competition from national service chains
4% Competition from car dealers
(Source: TechGroup Shop Profile 2017)

WIRELESS INTERNET
IN THE SHOP

WIRELESS INTERNET
IN THE SERVICE
BAYS

91% YES

77% YES

HOW ARE TECHS USING THE INTERNET IN THE
SERVICE BAYS
54% Connect to repair databases
30% Ordering parts
27% Video (repairs, training, installation, etc.)
21% Training websites
9% Social media
3% Other
(Source: TechGroup Shop Profile 2017)

26

AUTO CARE INSIDER |

VOL. 111



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Table of Contents for the Digital Edition of Auto Care Insider Volume 111

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Auto Care Insider Volume 111 - No label
Auto Care Insider Volume 111 - Cover1
Auto Care Insider Volume 111 - Cover2
Auto Care Insider Volume 111 - 1
Auto Care Insider Volume 111 - 2
Auto Care Insider Volume 111 - 3
Auto Care Insider Volume 111 - 4
Auto Care Insider Volume 111 - 5
Auto Care Insider Volume 111 - 6
Auto Care Insider Volume 111 - 7
Auto Care Insider Volume 111 - 8
Auto Care Insider Volume 111 - 9
Auto Care Insider Volume 111 - 10
Auto Care Insider Volume 111 - 11
Auto Care Insider Volume 111 - 12
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Auto Care Insider Volume 111 - 14
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Auto Care Insider Volume 111 - 17
Auto Care Insider Volume 111 - 18
Auto Care Insider Volume 111 - 19
Auto Care Insider Volume 111 - 20
Auto Care Insider Volume 111 - 21
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Auto Care Insider Volume 111 - 25
Auto Care Insider Volume 111 - 26
Auto Care Insider Volume 111 - 27
Auto Care Insider Volume 111 - 28
Auto Care Insider Volume 111 - Cover3
Auto Care Insider Volume 111 - Cover4
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