Delayed Maintenance Delayed Maintenance Vehicle Age Question Answer Have you delayed any service or repair on your vehicle? Grand Total 0 - 3 Years 4 - 7 Years 8 - 11 Years 12+ Years No 76.5% 87.3% 81.7% 73.9% 68.7% Yes 23.5% 12.7% 18.3% 26.1% 31.3% Vehicle Age Question Answer Do you plan on having the service or repair performed on your vehicle in the future? Grand Total 0 - 3 Years 4 - 7 Years 8 - 11 Years 12+ Years Yes 82.8% 89.9% 88.8% 84.0% 78.8% No 17.2% 10.1% 11.2% 16.0% 21.2% Vehicle Age Question Reason for Delayed Maintenance Note: Answer Grand Total 0 - 3 Years 4 - 7 Years 8 - 11 Years 12+ Years Cost of repair is too much 38.9% 28.8% 35.8% 41.6% 40.8% Couldn't find a convenient time 20.3% 28.1% 23.9% 20.4% 17.4% Repair isn't important to the overall drivability of the vehicle 19.7% 14.2% 18.7% 20.4% 20.9% Other reasons 8.6% 9.1% 9.1% 8.2% 8.6% I don't plan on owning this vehicle much longer 3.7% 2.6% 1.9% 2.7% 4.9% Repair takes too long/can't be without my vehicle 3.4% 7.5% 3.9% 2.6% 2.7% Part not available 3.3% 7.2% 4.5% 2.1% 2.6% I wanted to get a second opinion on whether the repair was needed 2.2% 2.5% 2.3% 2.1% 2.1% Category specific data is available upon request. Source: IMR Inc. (www.AutomotiveResearch.com) 46 The 2018 Digital Factbook is Copyright © 1990 Auto Care Association and/or its licensor. All other rights reserved. Use of the 2018 Digital Factbook is subject to compliance with the Legal Terms and Conditions found on page 119 of this report.http://www.AutomotiveResearch.com