Digital Auto Care Factbook 2018 - 6

Key Issues Impact Survey Results
What Do Our Members Think?
Auto Care Association first released its series of quarterly Key Issues Impact Surveys (KIIS) in January 2011. The purpose of the
survey was to gain a better understanding of members' opinions on eighteen key issues impacting their businesses. These issues,
identified by the Market Intelligence Committee, focused on four broad areas of the business environment including: the economy,
the consumer, technology, and DIFM repair outlets.
The survey targeted members of the association who were asked to rate eighteen key issues ranging from average age of vehicles
to virtual office/telecommuting, on a scale of one to five, with one having the lowest impact and five having the highest impact on
their businesses. Results from the current survey are compared to previous results so that shifts in the relative position of each
issue can be monitored and reported at the end of each quarter. The results of this most recent survey completed in December
2016 compared with results from previous quarterly surveys going back to 2012 are presented in the graph below. "Telematics that
currently connect to primary, new car dealers," has experienced the highest growth rate of 9 percent from 2.90 in 2012 to 3.16 in
2016. Only the top five of the eighteen surveyed issues are displayed in the graph.

Key Issues Impact Survey (KIIS)
R

KEY ISSUES IMPACT SURVEY (KIIS)

2012

2013

2014

2015

2016

1

Average age of vehicles

3.99

4.03

4.06

4.11

4.05

1.6%

2
3

Longer lasting vehicles are extending the vehicle repair window
General health of the economy

3.81

3.97

3.90

4.02

3.92

2.9%

3.84

3.91

3.89

3.81

3.86

0.6%

4

Increasing vehicle complexity emphasizes the need for professional technician's expertise

3.65

3.75

3.79

3.79

3.74

2.5%

5

Consumers opting to maintain their vehicles as opposed to buying a new vehicle

3.70

3.79

3.69

3.68

3.72

0.5%

6

Unemployment and household budgets

3.80

3.80

3.63

3.56

3.70

-2.6%

7

Telematics that could exclude small repair shops

3.26

3.56

3.70

3.62

3.53

8.4%

8

Changing volume of new vehicle sales

3.35

3.44

3.46

3.42

3.41

1.9%

9

Consumer debt

3.36

3.34

3.30

3.13

3.28

-2.5%
4.0%

10

Aging baby boomers' preference for professional technician's expertise

3.10

3.17

3.30

3.31

3.22

11

Telematics that currently connect vehicles to primary, new car dealers

2.90

3.18

3.28

3.28

3.16

9.0%

12

Changes in DIFM service events

2.95

3.11

3.17

3.15

3.09

4.9%

13

Increased efficiency and productivity of service bays

2.89

2.98

3.12

3.00

3.00

3.7%

14

The decrease in the total number of new car dealers

3.01

2.99

2.92

2.87

2.95

-1.8%

15

Telematics that level the playing field by connecting vehicles to repair shops

2.73

2.95

3.11

2.96

2.94

7.9%

16

Fewer new light truck sales

2.87

2.85

2.97

2.93

2.91

1.3%

17

Consumers seeking alternative forms of transportation

2.62

2.62

2.75

2.59

2.64

1.0%

18

Virtual office/telecommuting

2.34

2.36

2.50

2.52

2.43

4.0%

R = Relative rank of each issue based upon annualized scores in 2016.

Top Five Issues Key Impact Issues Survey, 2012-2016
(Weighted Annual Averages)
4.2

2012
2016

4.1

2013
2015

4.0
3.9

2014
2014

3.8

2015
2013

3.7

2016
2012

3.6
3.5
3.4

Average age of vehicles

Longer lasting vehicles are
extending the vehicle repair
window

General health
of the economy

Increasing vehicle complexity
emphasizes the need
for professional technician's
expertise

Consumers opting to
maintain their vehicles as
opposed to buying
a new vehicle

Source:	 Key Issues Impact Survey taken quarterly and annualized by Auto Care Association.

6

5 Yr %
Change

The 2018 Digital Factbook is Copyright © 1990 Auto Care Association and/or its licensor. 
All other rights reserved.  Use of the 2018 Digital Factbook is subject to compliance with the Legal Terms and Conditions found on page 119 of this report.



Table of Contents for the Digital Edition of Digital Auto Care Factbook 2018

Digital Auto Care Factbook 2018 - Intro
Digital Auto Care Factbook 2018 - I
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