Digital Auto Care Factbook 2018 - 16
Auto Care Service and Retail Outlets
Traditionally, auto care parts, accessories and chemicals have moved through dedicated channels of distribution along DIY (doit-yourself) and DIFM (do-it-for-me) channels. DIY retail consumers installed or consumed products purchased in retail outlets or
over-the-counter at parts stores. DIFM consumers either go straight to a professional automotive technician, purchasing the "job," in
which they also entrust their technician to select and purchase their part or products. In some cases, DIFM parts and products may
be specified directly by the consumer for installation by a professional.
Consolidation continues to reduce the number of service outlets at a slow, steady rate. This is reflected in the 3.9 percent decrease in
the compounded annual growth rate of specialty repair shops. Over the past decade, a large number of specialty repair shops have
been consolidated into the general repair category, which has grown by 0.6 percent annually. Another significant change in service
channel outlets is the decline in the number of motor vehicle dealers, down 2.7 percent CAGR during the 2008 to 2016 period. On the
other hand, since 2008, the tire dealers category has grown by 0.8 percent annually, compared with the rest of the service sectors,
which have contracted 0.2 percent annually, over the same period.
Demands on American consumers' time have driven changes in the servicing sector. Service customers now look to get in and out
quickly and accomplish the most they can at every stop, resulting in consolidation of specialized shops into larger, general repair
centers catering to time-pressured consumers seeking "one-stop shops." Many general repair centers are also evolving beyond fast
and varied services, to offering value-added customer amenities like upgraded waiting lounges, internet hotspots, commuter shuttles
and no-cost service loaner-cars.
Within the retail channel, convenience has also become a driver. Drug store outlets, discount stores and warehouse clubs have
seemingly sprung up on every corner, growing annually at 3, 3.3 and 3.6 percent, respectively. The auto parts store, which is the
industry's source for auto parts and consumables, remains remarkably stable in outlet representation. Considering the widespread
consolidation of auto parts retailers in the past decade, the number of outlets has held steady at around 36 thousand outlets, many
of which have been rebranded and upgraded over the past nine years.
Industry Service Channel Outlets
Outlet Type
2008
2009
2010
2011
2012
2013
2014
2015
2016*
CAGR
2008/2016
Motor Vehicle Dealers1
20,770
20,010
18,460
17,700
17,540
17,635
16,396
16,545
16,680
General Repair Garages2
76,564
75,637
76,108
76,731
77,561
78,354
79,240
79,500
80,071
0.6%
Tire Dealers
18,596
18,547
18,675
18,980
19,470
19,759
19,931
19,818
19,822
0.8%
-3.9%
Specialty Repair Shops2
Gasoline Stations2
Oil Change and Lubrication Shops2
Independent Body Shops2
Total Number of Outlets
9,674
9,149
8,663
8,415
8,101
7,785
7,534
7,322
7,040
105,169
104,400
103,768
104,011
104,837
104,855
104,688
104,961
104,780
0.0%
7,649
7,501
7,518
7,490
7,427
7,430
7,368
7,354
7,437
-0.4%
36,041
35,193
34,764
34,358
34,437
34,344
34,381
34,510
34,698
-0.5%
274,463
270,437
267,956
267,685
269,373
270,162
269,538
270,010
270,527
-0.2%
CAGR
2008/2016
Notes:
* Preliminary Historical data have been revised.
Some channels listed in the "Industry Retail Channels" table include outlets that also perform automotive service.
Sources:
1
NADA Industry Analysis Division
-2.7%
2
Bureau of Labor Statistics
Industry Retail Channel Outlets
Outlet Type
Auto Parts Stores
Department Stores
Discount Stores
Hardware Stores and Home Centers
Grocery and Convenience Stores
Drug Stores
Warehouse Clubs
Total Number of Outlets
Notes:
2008
2009
2010
2011
2012
2013
2014
2015
2016*
36,152
35,708
35,409
35,583
35,702
36,065
36,444
36,453
36,533
0.1%
4,975
4,936
4,852
4,906
4,894
4,839
4,758
4,683
4,680
-0.8%
8,062
8,164
8,249
9,351
9,380
9,299
10,188
10,481
10,437
3.3%
27,211
26,770
26,434
25,527
25,097
24,707
24,522
24,262
24,410
-1.3%
111,033
111,455
113,508
115,027
116,328
117,851
119,014
119,054
119,148
0.9%
50,413
52,918
54,471
54,709
56,411
61,064
62,300
62,916
63,701
3.0%
4,578
4,669
4,662
4,828
4,992
5,652
5,827
5,972
6,072
3.6%
242,424
244,620
247,585
249,931
252,804
259,477
263,053
263,821
264,981
1.1%
* Preliminary
Historical data have been revised.
Not all department, hardware, home center, grocery, convenience, drug and warehouse club stores sell automotive products.
Sources: Auto Care Association, Bureau of Labor Statistics
16
The 2018 Digital Factbook is Copyright © 1990 Auto Care Association and/or its licensor.
All other rights reserved. Use of the 2018 Digital Factbook is subject to compliance with the Legal Terms and Conditions found on page 119 of this report.
Table of Contents for the Digital Edition of Digital Auto Care Factbook 2018
Digital Auto Care Factbook 2018 - Intro
Digital Auto Care Factbook 2018 - I
Digital Auto Care Factbook 2018 - II
Digital Auto Care Factbook 2018 - III
Digital Auto Care Factbook 2018 - IV
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