Digital Auto Care Factbook 2018 - 57

Paint, Body and Equipment
Dealership-Operated Body Shop Service and Parts Sales, 2006-2016
(Billions of Dollars)
$10

9.5

9.3

Billions

$8

7.2

6.6

6.9

6.8

6.9

2009

2010

2011

2012

6.3

6.9

6.8

7.0

2014

2015

2016

$6
$4
$2
$0

2006

2007

2008

2013

Source: NADA Industry Analysis Division
Historical data have been revised

Reasons for Choosing a Preferred Outlet for Collision Repairs, 2016
30.4%

Good Prior Experience
12.4%

Convenient Location

11.3%

Recommendation
7.6%

Trust

5.8%

Low Prices
3.2%

How Questions were Answered on the Phone
Fair Prices

2.7%

Store Loyalty

2.6%
2.6%

Information on Their Website

2.5%

They Had Other Things I Also Needed To Buy

1.9%

Parts Warranty

17.0%

Other
0%

5%

10%

15%

20%

25%

30%

35%

Source: IMR Inc. (www.AutomotiveResearch.com) Continuing Consumer Auto Maintenance Tracking Study.
Copyright 2016, IMR Inc.  All Rights Reserved.
This report and all information contained herein is the property of IMR Inc.
Reproduction in whole or in part is prohibited without written permission of IMR Inc.

Vehicle Miles Traveled Per Mile of Road

Roadway Travel Congestion Index, 1996- 2016
800,000
700,000
600,000
500,000
400,000
300,000

1996

1998

2000

2002

2004

2006

2008

2010

2012

2014

2016

(only even number years represented)
Sources: U.S. Department of Transportation, CIA World Factbook. 2015-2016

The 2018 Digital Factbook is Copyright © 1990 Auto Care Association and/or its licensor. 
All other rights reserved.  Use of the 2018 Digital Factbook is subject to compliance with the Legal Terms and Conditions found on page 119 of this report.

57



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Table of Contents for the Digital Edition of Digital Auto Care Factbook 2018

Digital Auto Care Factbook 2018 - Intro
Digital Auto Care Factbook 2018 - I
Digital Auto Care Factbook 2018 - II
Digital Auto Care Factbook 2018 - III
Digital Auto Care Factbook 2018 - IV
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