Digital Auto Care Factbook 2019 - 16

Auto Care Service and Retail Outlets
Traditionally, auto care parts, accessories and chemicals have moved through dedicated channels of distribution along DIY (doit-yourself) and DIFM (do-it-for-me) channels. DIY retail consumers installed or consumed products purchased in retail outlets or
over-the-counter at parts stores. DIFM consumers either go straight to a professional automotive technician, purchasing the "job," in
which they also entrust their technician to select and purchase their part or products. In some cases, DIFM parts and products may
be specified directly by the consumer for installation by a professional.
Consolidation continues to reduce the number of service outlets at a slow, steady rate. This is reflected in the 3.7 percent decrease in
the compounded annual growth rate of specialty repair shops. Over the past decade, a large number of specialty repair shops have
been consolidated into the general repair category, which has grown by 0.7 percent annually. Another significant change in service
channel outlets is the decline in the number of motor vehicle dealers, down 2.2 percent CAGR during the 2009 to 2017 period. On
the other hand, since 2009 the tire dealers category has grown by 1 percent annually, compared with the rest of the service sectors,
which have remained unchanged, over the same period.
Demands on American consumers' time have driven changes in the servicing sector. Service customers now look to get in and out
quickly and accomplish the most they can at every stop, resulting in consolidation of specialized shops into larger, general repair
centers catering to time-pressured consumers seeking "one-stop shops." Many general repair centers are also evolving beyond fast
and varied services, to offering value-added customer amenities like upgraded waiting lounges, wifi, commuter shuttles and no-cost
service loaner-cars.
Within the retail channel, convenience has also become a driver. Drug store outlets, discount stores and warehouse clubs have
seemingly sprung up on every corner, growing annually at 2.3, 3.1 and 3.6 percent, respectively. The auto parts store, which is the
industry's source for auto parts and consumables, remains remarkably stable in outlet representation. Considering the widespread
consolidation of auto parts retailers in the past decade, the number of outlets has held steady at approximately 36,000 outlets, many
of which have been rebranded and upgraded over the past ten years.

Industry Service Channel Outlets
Outlet Type

2009

2010

Motor Vehicle Dealers1

20,010

18,460

17,700

General Repair Garages2

75,637

76,108

76,731

Tire Dealers

18,547

18,675

18,980

9,149

8,663

104,400
7,501

Specialty Repair Shops2
Gasoline Stations2
Oil Change and Lubrication Shops2
Independent Body Shops2
Total Number of Outlets

2011

2012

2015

2014

17,540

17,635

16,396

16,545

16,708

16,812

-2.2%

77,561

78,354

79,240

79,500

80,066

80,240

0.7%

19,470

19,759

19,931

19,818

19,863

20,013

1.0%

8,415

8,101

7,785

7,534

7,322

7,001

6,760

-3.7%

103,768

104,011

104,837

104,855

104,688

104,961

104,887

105,482

0.1%

7,518

7,490

7,427

7,430

7,368

7,354

7,449

7,367

-0.2%

2017*

35,193

34,764

34,358

34,437

34,344

34,381

34,510

34,654

34,629

-0.2%

270,437

267,956

267,685

269,373

270,162

269,538

270,010

270,628

271,304

0.0%

Notes:

* Preliminary Historical data have been revised.
Some channels listed in the "Industry Retail Channels" table include outlets that also perform automotive service.

Sources:

1

NADA Industry Analysis Division

2016

CAGR
2009/2017

2013

2

Bureau of Labor Statistics

Industry Retail Channel Outlets
Outlet Type
Auto Parts Stores
Department Stores
Discount Stores
Hardware Stores and Home Centers
Grocery and Convenience Stores
Drug Stores
Warehouse Clubs
Total Number of Outlets
Notes:

2010

2011

2012

2013

2014

2015

2016

2017*

35,708

35,409

35,583

35,702

36,065

36,444

36,453

36,622

36,889

0.4%

4,936

4,852

4,906

4,894

4,839

4,758

4,683

4,665

4,647

-0.8%

8,164

8,249

9,351

9,380

9,299

10,188

10,481

10,437

10,389

3.1%

26,770

26,434

25,527

25,097

24,707

24,522

24,262

24423

24176

-1.3%

111,455

113,508

115,027

116,328

117,851

119,014

119,054

119,324

119,351

0.9%

52,918

54,471

54,709

56,411

61,064

62,300

62916

63697

63305

2.3%

4,669

4,662

4,828

4,992

5,652

5,827

5,972

6,073

6,176

3.6%

244,620

247,585

249,931

252,804

259,477

263,053

263,821

265,241

264,933

1.0%

* Preliminary
Historical data have been revised.
Not all department, hardware, home center, grocery, convenience, drug and warehouse club stores sell automotive products.

Sources: Auto Care Association, Bureau of Labor Statistics

16

CAGR
2009/2017

2009

The 2019 Digital Factbook is Copyright © 2019 Auto Care Association and/or its licensor. 
All other rights reserved.  Use of the 2019 Digital Factbook is subject to compliance with the Legal Terms and Conditions found on page 119 of this report.



Table of Contents for the Digital Edition of Digital Auto Care Factbook 2019

Introductory Page
Letter from Bill Hanvey, President/CEO
Auto Care Association Legal Terms and Conditions
Market Intelligence Committee
Economic Indicators (section)
Key Economic Indicators
National Debt
Industry Employment
Technician Employment and Wages
What Do Our Members Think? / Key Issues
BCI/ECI Summary
U.S. Motor Vehicle Auto Care Industry (section)
Introduction to the Channel Forecast Model
2016 to 2021 Forecast Assumptions
U.S. Motor Vehicle Auto Care Industry
Auto Care Industry Sales History and Forecast
Auto Care Sales by Distribution Channel
Auto Care Segmentation
Auto Care Service and Retail Outlets
Auto Care Service and Retail Outlet Analysis
Program Distribution Overview
Retail Distribution Overview
Financial Benchmarks (section)
Financial Profiles of Select Auto Care Companies
Select Auto Care Transactions
Auto Care Industry (section)
Consumer Profile
Replacement Rates for Motor Vehicle Parts and Jobs
Top 10 Replacement Rate Categories By Vehicle Age
Auto Care Industry Segments (section)
Medium And Heavy Duty Truck Industry
Sales of Replacement Tires
Tool and Equipment
Paint, Body and Equipment
Vehicle Registrations and Usage (section)
U.S. New Motor Vehicle Registrations
Top 10 Light Vehicle Registrations
U.S. Total Motor Vehicle Population
Hybrid Vehicles
Vehicle Operating Costs
Miles Driven and Vehicle Service Contracts
Gasoline Affordability and Fuel Consumption
Crude Oil and Diesel Fuel Costs
State Summary Statistics (section)
State Summary Statistics tables
Global Auto Care Industry (section)
Aftermarket Dynamics
U.S. Trade Data By Country
Global Vehicle Registrations By Country
Global Economic and Automotive Data
U.S. Trade Data for Selected Motor Vehicle Products
Canadian Auto Care Industry
Mexican Auto Care Industry Report
Chinese Auto Care Industry
Glossary and Reference (section)
Glossary and Terms
NAICS Definitions
Auto Care Data Resources
Auto Care Association Market Intelligence (section)
Auto Care Association Market Intelligence
Auto Care Association – Lang Market Comparison (section)
Harmonization of Auto Care Industry Data
Digital Auto Care Factbook 2019 - Introductory Page
Digital Auto Care Factbook 2019 - I
Digital Auto Care Factbook 2019 - Letter from Bill Hanvey, President/CEO
Digital Auto Care Factbook 2019 - III
Digital Auto Care Factbook 2019 - Market Intelligence Committee
Digital Auto Care Factbook 2019 - Economic Indicators (section)
Digital Auto Care Factbook 2019 - Key Economic Indicators
Digital Auto Care Factbook 2019 - National Debt
Digital Auto Care Factbook 2019 - Industry Employment
Digital Auto Care Factbook 2019 - Technician Employment and Wages
Digital Auto Care Factbook 2019 - What Do Our Members Think? / Key Issues
Digital Auto Care Factbook 2019 - BCI/ECI Summary
Digital Auto Care Factbook 2019 - 8
Digital Auto Care Factbook 2019 - U.S. Motor Vehicle Auto Care Industry (section)
Digital Auto Care Factbook 2019 - Introduction to the Channel Forecast Model
Digital Auto Care Factbook 2019 - 2016 to 2021 Forecast Assumptions
Digital Auto Care Factbook 2019 - U.S. Motor Vehicle Auto Care Industry
Digital Auto Care Factbook 2019 - Auto Care Industry Sales History and Forecast
Digital Auto Care Factbook 2019 - Auto Care Sales by Distribution Channel
Digital Auto Care Factbook 2019 - Auto Care Segmentation
Digital Auto Care Factbook 2019 - Auto Care Service and Retail Outlets
Digital Auto Care Factbook 2019 - Auto Care Service and Retail Outlet Analysis
Digital Auto Care Factbook 2019 - Program Distribution Overview
Digital Auto Care Factbook 2019 - Retail Distribution Overview
Digital Auto Care Factbook 2019 - 20
Digital Auto Care Factbook 2019 - Financial Benchmarks (section)
Digital Auto Care Factbook 2019 - Financial Profiles of Select Auto Care Companies
Digital Auto Care Factbook 2019 - 23
Digital Auto Care Factbook 2019 - 24
Digital Auto Care Factbook 2019 - 25
Digital Auto Care Factbook 2019 - 26
Digital Auto Care Factbook 2019 - 27
Digital Auto Care Factbook 2019 - 28
Digital Auto Care Factbook 2019 - 29
Digital Auto Care Factbook 2019 - Select Auto Care Transactions
Digital Auto Care Factbook 2019 - 31
Digital Auto Care Factbook 2019 - 32
Digital Auto Care Factbook 2019 - 33
Digital Auto Care Factbook 2019 - 34
Digital Auto Care Factbook 2019 - 35
Digital Auto Care Factbook 2019 - 36
Digital Auto Care Factbook 2019 - 37
Digital Auto Care Factbook 2019 - 38
Digital Auto Care Factbook 2019 - 39
Digital Auto Care Factbook 2019 - 40
Digital Auto Care Factbook 2019 - Auto Care Industry (section)
Digital Auto Care Factbook 2019 - Consumer Profile
Digital Auto Care Factbook 2019 - 43
Digital Auto Care Factbook 2019 - 44
Digital Auto Care Factbook 2019 - 45
Digital Auto Care Factbook 2019 - 46
Digital Auto Care Factbook 2019 - 47
Digital Auto Care Factbook 2019 - Replacement Rates for Motor Vehicle Parts and Jobs
Digital Auto Care Factbook 2019 - Top 10 Replacement Rate Categories By Vehicle Age
Digital Auto Care Factbook 2019 - 50
Digital Auto Care Factbook 2019 - Auto Care Industry Segments (section)
Digital Auto Care Factbook 2019 - Medium And Heavy Duty Truck Industry
Digital Auto Care Factbook 2019 - Sales of Replacement Tires
Digital Auto Care Factbook 2019 - Tool and Equipment
Digital Auto Care Factbook 2019 - Paint, Body and Equipment
Digital Auto Care Factbook 2019 - 56
Digital Auto Care Factbook 2019 - 57
Digital Auto Care Factbook 2019 - 58
Digital Auto Care Factbook 2019 - Vehicle Registrations and Usage (section)
Digital Auto Care Factbook 2019 - U.S. New Motor Vehicle Registrations
Digital Auto Care Factbook 2019 - Top 10 Light Vehicle Registrations
Digital Auto Care Factbook 2019 - U.S. Total Motor Vehicle Population
Digital Auto Care Factbook 2019 - 63
Digital Auto Care Factbook 2019 - 64
Digital Auto Care Factbook 2019 - Hybrid Vehicles
Digital Auto Care Factbook 2019 - 66
Digital Auto Care Factbook 2019 - 67
Digital Auto Care Factbook 2019 - Vehicle Operating Costs
Digital Auto Care Factbook 2019 - Miles Driven and Vehicle Service Contracts
Digital Auto Care Factbook 2019 - BCI/ECI Summary
Digital Auto Care Factbook 2019 - Crude Oil and Diesel Fuel Costs
Digital Auto Care Factbook 2019 - BCI/ECI Summary
Digital Auto Care Factbook 2019 - State Summary Statistics (section)
Digital Auto Care Factbook 2019 - State Summary Statistics tables
Digital Auto Care Factbook 2019 - 75
Digital Auto Care Factbook 2019 - 76
Digital Auto Care Factbook 2019 - BCI/ECI Summary
Digital Auto Care Factbook 2019 - 78
Digital Auto Care Factbook 2019 - Global Auto Care Industry (section)
Digital Auto Care Factbook 2019 - Aftermarket Dynamics
Digital Auto Care Factbook 2019 - 81
Digital Auto Care Factbook 2019 - U.S. Trade Data By Country
Digital Auto Care Factbook 2019 - Global Vehicle Registrations By Country
Digital Auto Care Factbook 2019 - Global Economic and Automotive Data
Digital Auto Care Factbook 2019 - 85
Digital Auto Care Factbook 2019 - 86
Digital Auto Care Factbook 2019 - 87
Digital Auto Care Factbook 2019 - U.S. Trade Data for Selected Motor Vehicle Products
Digital Auto Care Factbook 2019 - 89
Digital Auto Care Factbook 2019 - 90
Digital Auto Care Factbook 2019 - 91
Digital Auto Care Factbook 2019 - 92
Digital Auto Care Factbook 2019 - Canadian Auto Care Industry
Digital Auto Care Factbook 2019 - 94
Digital Auto Care Factbook 2019 - 95
Digital Auto Care Factbook 2019 - Mexican Auto Care Industry Report
Digital Auto Care Factbook 2019 - 97
Digital Auto Care Factbook 2019 - Chinese Auto Care Industry
Digital Auto Care Factbook 2019 - 99
Digital Auto Care Factbook 2019 - 100
Digital Auto Care Factbook 2019 - Glossary and Reference (section)
Digital Auto Care Factbook 2019 - Glossary and Terms
Digital Auto Care Factbook 2019 - 103
Digital Auto Care Factbook 2019 - 104
Digital Auto Care Factbook 2019 - 105
Digital Auto Care Factbook 2019 - NAICS Definitions
Digital Auto Care Factbook 2019 - Auto Care Data Resources
Digital Auto Care Factbook 2019 - 108
Digital Auto Care Factbook 2019 - 109
Digital Auto Care Factbook 2019 - 110
Digital Auto Care Factbook 2019 - Auto Care Association Market Intelligence (section)
Digital Auto Care Factbook 2019 - Auto Care Association Market Intelligence
Digital Auto Care Factbook 2019 - 113
Digital Auto Care Factbook 2019 - 114
Digital Auto Care Factbook 2019 - 115
Digital Auto Care Factbook 2019 - 116
Digital Auto Care Factbook 2019 - Auto Care Association – Lang Market Comparison (section)
Digital Auto Care Factbook 2019 - Harmonization of Auto Care Industry Data
Digital Auto Care Factbook 2019 - Auto Care Association Legal Terms and Conditions
Digital Auto Care Factbook 2019 - Cover4
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