Digital Auto Care Factbook 2019 - 6
Key Issues Impact Survey Results
What Do Our Members Think?
Auto Care Association first released its series of quarterly Key Issues Impact Surveys (KIIS) in January 2011. The purpose of the
survey was to gain a better understanding of members' opinions on eighteen key issues impacting their businesses. These issues,
identified by the Market Intelligence Committee, focused on four broad areas of the business environment including: the economy,
the consumer, technology and DIFM repair outlets.
The survey targeted members of the association who were asked to rate eighteen key issues ranging from average age of vehicles
to virtual office/telecommuting, on a scale of one to five, with one having the lowest impact and five having the highest impact on
their businesses. Results from the current survey are compared to previous results so that shifts in the relative position of each issue
can be monitored and reported at the end of each quarter. The results of this most recent survey completed in December 2017
compared with results from previous quarterly surveys going back to 2013 are presented in the graph below. "Telematics that level
the playing field by connecting vehicles to repair shops," has experienced the highest growth rate of 14.8 percent from 2.95 in 2013 to
3.39 in 2017. Only the top five of the eighteen surveyed issues are presented in the chart.
Top Five Issues Key Impact Issues Survey, 2013-2017
(Weighted Annual Averages)
4.41
4.4
2013
2017
4.19
4.2
4.03
4.06
2014
2016
4.11 4.12
4.0
4.02
3.97
3.90
2015
2015
3.86
3.91 3.89
3.8
3.91
3.81 3.81
3.87 3.89
3.75 3.79 3.79
3.79
3.69 3.68
3.74
2016
2014
3.75
2017
2013
3.6
3.4
Average age of vehicles
Longer lasting vehicles are
General health
Increasing vehicle complexity
extending the vehicle repair
of the economy
emphasizes the need
window
for professional technician's
Source: Key Issues Impact Survey taken quarterly and annualized by Auto Care Association. expertise
Consumers opting to
maintain their vehicles as
opposed to buying
a new vehicle
Key Issues Impact Survey (KIIS)
R
KEY ISSUES IMPACT SURVEY (KIIS)
2012
2013
2014
2015
2016
2017
5 Yr %
Change
3.99
3.81
4.03
3.97
4.06
3.90
4.11
4.02
4.12
3.86
4.41
4.19
9.5%
5.5%
0.0%
1
Average age of vehicles
2
3
Longer lasting vehicles are extending the vehicle repair window
General health of the economy
3.84
3.91
3.89
3.81
3.81
3.91
4
Increasing vehicle complexity emphasizes the need for professional technician's expertise
3.65
3.75
3.79
3.79
3.87
3.89
3.7%
5
Consumers opting to maintain their vehicles as opposed to buying a new vehicle
3.70
3.79
3.69
3.68
3.74
3.75
-1.3%
6
Telematics that could exclude small repair shops
3.26
3.56
3.70
3.62
3.75
3.73
4.7%
7
Aging baby boomers' preference for professional technician's expertise
3.10
3.17
3.30
3.31
3.32
3.53
11.5%
8
Changing volume of new vehicle sales
3.35
3.44
3.46
3.42
3.34
3.40
-1.0%
9
Telematics that currently connect vehicles to primary, new car dealers
2.90
3.18
3.28
3.28
3.35
3.40
7.0%
10
Telematics that level the playing field by connecting vehicles to repair shops
2.73
2.95
3.11
2.96
3.19
3.39
14.8%
13.3%
11
Increased efficiency and productivity of service bays
2.89
2.98
3.12
3.00
3.01
3.37
12
Changes in DIFM service events
2.95
3.11
3.17
3.15
3.07
3.25
4.4%
13
Unemployment and household budgets
3.80
3.80
3.63
3.56
3.41
3.16
-16.8%
14
The decrease in the total number of new car dealers
3.01
2.99
2.92
2.87
2.82
3.08
2.9%
15
Consumer debt
3.36
3.34
3.30
3.13
3.13
2.96
-11.4%
16
Fewer new light truck sales
2.87
2.85
2.97
2.93
2.83
2.82
-1.1%
17
Consumers seeking alternative forms of transportation
2.62
2.62
2.75
2.59
2.79
2.78
6.3%
18
Virtual office/telecommuting
2.34
2.36
2.50
2.52
2.58
2.44
3.5%
R = Relative rank of each issue based upon annualized scores in 2017.
6
The 2019 Digital Factbook is Copyright © 2019 Auto Care Association and/or its licensor.
All other rights reserved. Use of the 2019 Digital Factbook is subject to compliance with the Legal Terms and Conditions found on page 119 of this report.
Table of Contents for the Digital Edition of Digital Auto Care Factbook 2019
Introductory Page
Letter from Bill Hanvey, President/CEO
Auto Care Association Legal Terms and Conditions
Market Intelligence Committee
Economic Indicators (section)
Key Economic Indicators
National Debt
Industry Employment
Technician Employment and Wages
What Do Our Members Think? / Key Issues
BCI/ECI Summary
U.S. Motor Vehicle Auto Care Industry (section)
Introduction to the Channel Forecast Model
2016 to 2021 Forecast Assumptions
U.S. Motor Vehicle Auto Care Industry
Auto Care Industry Sales History and Forecast
Auto Care Sales by Distribution Channel
Auto Care Segmentation
Auto Care Service and Retail Outlets
Auto Care Service and Retail Outlet Analysis
Program Distribution Overview
Retail Distribution Overview
Financial Benchmarks (section)
Financial Profiles of Select Auto Care Companies
Select Auto Care Transactions
Auto Care Industry (section)
Consumer Profile
Replacement Rates for Motor Vehicle Parts and Jobs
Top 10 Replacement Rate Categories By Vehicle Age
Auto Care Industry Segments (section)
Medium And Heavy Duty Truck Industry
Sales of Replacement Tires
Tool and Equipment
Paint, Body and Equipment
Vehicle Registrations and Usage (section)
U.S. New Motor Vehicle Registrations
Top 10 Light Vehicle Registrations
U.S. Total Motor Vehicle Population
Hybrid Vehicles
Vehicle Operating Costs
Miles Driven and Vehicle Service Contracts
Gasoline Affordability and Fuel Consumption
Crude Oil and Diesel Fuel Costs
State Summary Statistics (section)
State Summary Statistics tables
Global Auto Care Industry (section)
Aftermarket Dynamics
U.S. Trade Data By Country
Global Vehicle Registrations By Country
Global Economic and Automotive Data
U.S. Trade Data for Selected Motor Vehicle Products
Canadian Auto Care Industry
Mexican Auto Care Industry Report
Chinese Auto Care Industry
Glossary and Reference (section)
Glossary and Terms
NAICS Definitions
Auto Care Data Resources
Auto Care Association Market Intelligence (section)
Auto Care Association Market Intelligence
Auto Care Association – Lang Market Comparison (section)
Harmonization of Auto Care Industry Data
Digital Auto Care Factbook 2019 - Introductory Page
Digital Auto Care Factbook 2019 - I
Digital Auto Care Factbook 2019 - Letter from Bill Hanvey, President/CEO
Digital Auto Care Factbook 2019 - III
Digital Auto Care Factbook 2019 - Market Intelligence Committee
Digital Auto Care Factbook 2019 - Economic Indicators (section)
Digital Auto Care Factbook 2019 - Key Economic Indicators
Digital Auto Care Factbook 2019 - National Debt
Digital Auto Care Factbook 2019 - Industry Employment
Digital Auto Care Factbook 2019 - Technician Employment and Wages
Digital Auto Care Factbook 2019 - What Do Our Members Think? / Key Issues
Digital Auto Care Factbook 2019 - BCI/ECI Summary
Digital Auto Care Factbook 2019 - 8
Digital Auto Care Factbook 2019 - U.S. Motor Vehicle Auto Care Industry (section)
Digital Auto Care Factbook 2019 - Introduction to the Channel Forecast Model
Digital Auto Care Factbook 2019 - 2016 to 2021 Forecast Assumptions
Digital Auto Care Factbook 2019 - U.S. Motor Vehicle Auto Care Industry
Digital Auto Care Factbook 2019 - Auto Care Industry Sales History and Forecast
Digital Auto Care Factbook 2019 - Auto Care Sales by Distribution Channel
Digital Auto Care Factbook 2019 - Auto Care Segmentation
Digital Auto Care Factbook 2019 - Auto Care Service and Retail Outlets
Digital Auto Care Factbook 2019 - Auto Care Service and Retail Outlet Analysis
Digital Auto Care Factbook 2019 - Program Distribution Overview
Digital Auto Care Factbook 2019 - Retail Distribution Overview
Digital Auto Care Factbook 2019 - 20
Digital Auto Care Factbook 2019 - Financial Benchmarks (section)
Digital Auto Care Factbook 2019 - Financial Profiles of Select Auto Care Companies
Digital Auto Care Factbook 2019 - 23
Digital Auto Care Factbook 2019 - 24
Digital Auto Care Factbook 2019 - 25
Digital Auto Care Factbook 2019 - 26
Digital Auto Care Factbook 2019 - 27
Digital Auto Care Factbook 2019 - 28
Digital Auto Care Factbook 2019 - 29
Digital Auto Care Factbook 2019 - Select Auto Care Transactions
Digital Auto Care Factbook 2019 - 31
Digital Auto Care Factbook 2019 - 32
Digital Auto Care Factbook 2019 - 33
Digital Auto Care Factbook 2019 - 34
Digital Auto Care Factbook 2019 - 35
Digital Auto Care Factbook 2019 - 36
Digital Auto Care Factbook 2019 - 37
Digital Auto Care Factbook 2019 - 38
Digital Auto Care Factbook 2019 - 39
Digital Auto Care Factbook 2019 - 40
Digital Auto Care Factbook 2019 - Auto Care Industry (section)
Digital Auto Care Factbook 2019 - Consumer Profile
Digital Auto Care Factbook 2019 - 43
Digital Auto Care Factbook 2019 - 44
Digital Auto Care Factbook 2019 - 45
Digital Auto Care Factbook 2019 - 46
Digital Auto Care Factbook 2019 - 47
Digital Auto Care Factbook 2019 - Replacement Rates for Motor Vehicle Parts and Jobs
Digital Auto Care Factbook 2019 - Top 10 Replacement Rate Categories By Vehicle Age
Digital Auto Care Factbook 2019 - 50
Digital Auto Care Factbook 2019 - Auto Care Industry Segments (section)
Digital Auto Care Factbook 2019 - Medium And Heavy Duty Truck Industry
Digital Auto Care Factbook 2019 - Sales of Replacement Tires
Digital Auto Care Factbook 2019 - Tool and Equipment
Digital Auto Care Factbook 2019 - Paint, Body and Equipment
Digital Auto Care Factbook 2019 - 56
Digital Auto Care Factbook 2019 - 57
Digital Auto Care Factbook 2019 - 58
Digital Auto Care Factbook 2019 - Vehicle Registrations and Usage (section)
Digital Auto Care Factbook 2019 - U.S. New Motor Vehicle Registrations
Digital Auto Care Factbook 2019 - Top 10 Light Vehicle Registrations
Digital Auto Care Factbook 2019 - U.S. Total Motor Vehicle Population
Digital Auto Care Factbook 2019 - 63
Digital Auto Care Factbook 2019 - 64
Digital Auto Care Factbook 2019 - Hybrid Vehicles
Digital Auto Care Factbook 2019 - 66
Digital Auto Care Factbook 2019 - 67
Digital Auto Care Factbook 2019 - Vehicle Operating Costs
Digital Auto Care Factbook 2019 - Miles Driven and Vehicle Service Contracts
Digital Auto Care Factbook 2019 - BCI/ECI Summary
Digital Auto Care Factbook 2019 - Crude Oil and Diesel Fuel Costs
Digital Auto Care Factbook 2019 - BCI/ECI Summary
Digital Auto Care Factbook 2019 - State Summary Statistics (section)
Digital Auto Care Factbook 2019 - State Summary Statistics tables
Digital Auto Care Factbook 2019 - 75
Digital Auto Care Factbook 2019 - 76
Digital Auto Care Factbook 2019 - BCI/ECI Summary
Digital Auto Care Factbook 2019 - 78
Digital Auto Care Factbook 2019 - Global Auto Care Industry (section)
Digital Auto Care Factbook 2019 - Aftermarket Dynamics
Digital Auto Care Factbook 2019 - 81
Digital Auto Care Factbook 2019 - U.S. Trade Data By Country
Digital Auto Care Factbook 2019 - Global Vehicle Registrations By Country
Digital Auto Care Factbook 2019 - Global Economic and Automotive Data
Digital Auto Care Factbook 2019 - 85
Digital Auto Care Factbook 2019 - 86
Digital Auto Care Factbook 2019 - 87
Digital Auto Care Factbook 2019 - U.S. Trade Data for Selected Motor Vehicle Products
Digital Auto Care Factbook 2019 - 89
Digital Auto Care Factbook 2019 - 90
Digital Auto Care Factbook 2019 - 91
Digital Auto Care Factbook 2019 - 92
Digital Auto Care Factbook 2019 - Canadian Auto Care Industry
Digital Auto Care Factbook 2019 - 94
Digital Auto Care Factbook 2019 - 95
Digital Auto Care Factbook 2019 - Mexican Auto Care Industry Report
Digital Auto Care Factbook 2019 - 97
Digital Auto Care Factbook 2019 - Chinese Auto Care Industry
Digital Auto Care Factbook 2019 - 99
Digital Auto Care Factbook 2019 - 100
Digital Auto Care Factbook 2019 - Glossary and Reference (section)
Digital Auto Care Factbook 2019 - Glossary and Terms
Digital Auto Care Factbook 2019 - 103
Digital Auto Care Factbook 2019 - 104
Digital Auto Care Factbook 2019 - 105
Digital Auto Care Factbook 2019 - NAICS Definitions
Digital Auto Care Factbook 2019 - Auto Care Data Resources
Digital Auto Care Factbook 2019 - 108
Digital Auto Care Factbook 2019 - 109
Digital Auto Care Factbook 2019 - 110
Digital Auto Care Factbook 2019 - Auto Care Association Market Intelligence (section)
Digital Auto Care Factbook 2019 - Auto Care Association Market Intelligence
Digital Auto Care Factbook 2019 - 113
Digital Auto Care Factbook 2019 - 114
Digital Auto Care Factbook 2019 - 115
Digital Auto Care Factbook 2019 - 116
Digital Auto Care Factbook 2019 - Auto Care Association – Lang Market Comparison (section)
Digital Auto Care Factbook 2019 - Harmonization of Auto Care Industry Data
Digital Auto Care Factbook 2019 - Auto Care Association Legal Terms and Conditions
Digital Auto Care Factbook 2019 - Cover4
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