DIY Propensity and Shop Averages DIY Propensity Question Brake Repair Answer Total % Have performed and would consider doing again in the future Have not performed but would consider doing in the future Computer & Emissions Electrical Parts Filtration Parts Have performed and would consider doing again in the future 12.6% 10.6% Have performed and would consider doing again in the future 39.2% Have performed and would consider doing again in the future 16.7% 10.3% Have performed and would consider doing again in the future 41.0% Have performed and would consider doing again in the future Have not performed but would consider doing in the future Heavier Engine Repair Have performed and would consider doing again in the future Have not performed but would consider doing in the future Lighter Maintenance Work Have performed and would consider doing again in the future Have not performed but would consider doing in the future Heavier Maintenance Work Have performed and would consider doing again in the future Have not performed but would consider doing in the future Steering & Suspension Parts Have performed and would consider doing again in the future Have not performed but would consider doing in the future Temperature Control Parts 8.6% Have not performed but would consider doing in the future Have not performed but would consider doing in the future Lighter Engine Repair 5.9% Have not performed but would consider doing in the future Have not performed but would consider doing in the future Exhaust Parts 35.0% Have performed and would consider doing again in the future Have not performed but would consider doing in the future Shop Demographics 9.7% 32.6% 8.6% 19.7% 8.0% 59.1% 8.4% 30.1% 8.7% 16.3% 9.4% 17.9% 8.4% Shop Purchase Channels Year Year Question Answer Average Number of Techs Mean Average ASE Cert. Techs Average Number of Bays Mean Mean 2017 48.7% 2.49 41.7% 5.02 Other Suppliers 7.2% Dealerships 2.4% Mean $86.00 Mean $343.54 Mean 2017 Retailers Average Posted Labor Rate 47.30 Vehicles Serviced Per Week Mean 47.65 Percent Serviced: Domestic Mean 51.2% Percent Serviced: Asian Mean 29.5% Percent Serviced: European Mean 19.3% First Call Supplier Answer WDs 3.22 Average RO Dollar Value Average ROs Per Week Question Total Percent of Parts Bought from 1st Call Supplier 100.0% 71.1% Source: IMR Inc. (www.AutomotiveResearch.com) This page and all information contained herein is the property of IMR Inc. Reproduction in whole or in part is prohibited without written permission of IMR Inc. The 2019 Digital Factbook is Copyright © 2018 Auto Care Association and/or its licensor. All other rights reserved. Use of the 2019 Digital Factbook is subject to compliance with the Legal Terms and Conditions found on page 119 of this report. 47http://www.AutomotiveResearch.com