State of the Auto Care Industry Report 2017-2018 - 15

telematics your industry.
While the development of vehicle telematics presents benefits for the motoring public, it raises privacy concerns for car
owners and could impact the availability of competitive vehicle repair. Central to these concerns is that the consumer has no
control over where the information generated by their vehicle is being sent. Currently, the data generated is sent directly to
the manufacturer and in most cases, car owners do not have the option of choosing where it goes or turning it off. Depriving
drivers of choice in service and degrading competition in auto repair threatens to raise costs for consumers and threaten the
viability of the independent auto care industry.

CONSUMER OPINION ON CAR TECHNOLOGY:

32%

Only 32% of consumers
are willing to pay for incar telematics services.
Source: IHS Markit

82%

positive opinion on
car technology

42%

interested in semi-autonomous
driver override features

32%

interested in fully
autonomous vehicles

49%

have no interest at all

15



Table of Contents for the Digital Edition of State of the Auto Care Industry Report 2017-2018

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State of the Auto Care Industry Report 2017-2018 - intro
State of the Auto Care Industry Report 2017-2018 - i
State of the Auto Care Industry Report 2017-2018 - ii
State of the Auto Care Industry Report 2017-2018 - iii
State of the Auto Care Industry Report 2017-2018 - iv
State of the Auto Care Industry Report 2017-2018 - No label
State of the Auto Care Industry Report 2017-2018 - 2
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State of the Auto Care Industry Report 2017-2018 - Cover 4
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