Today's Hotelier - June 2017 - 42
FUTURE OF IT
STRATEGY IN HOSPITALITY
Takeaways from HITEC Amsterdam demonstrate
that IT professionals need to be better
integrated in hospitality strategic planning.
by ELIZA SELIG
HE DIGITAL AGE HAS BEEN TRANSFORMING TO THE HOSPITALITY INDUStry, as it impacts guest interaction at almost every step, and has given rise to
the central role the IT department plays in guest-facing and back-of-the-house
operations. Today, an effective CIO does not solely act as an engineer, but also
needs to establish inter-departmental partnerships to ensure the success of
technology projects that touch every corner of the hospitality environment.
CIO panel discussion during the inaugural HITEC Amsterdam, March 29-30, 2017. L‑R: Marco Correia, head of IT at Belmond; Phil LeBrun,
vice president of global technology development at McDonald's Corp.; Timo Kettern, IT director at Lapithus Hotel Management; and
Nancy Wolff, vice president of hotel systems at Jumeriah Group.
42 | JUNE 2017 | TODAYSHOTELIER.COM