EXPLORE - Spring 2014 - (Page 13)
The Leadership Development Program at Wheaton Franciscan Healthcare
By Paul Picciurro, CHESP
well-trained staff is the cornerstone of any
Environmental Services Department. Welldeveloped and polished Shift Leads are even
more important to the department's growth and
success. For that reason, Wheaton Franciscan
Healthcare in Milwaukee, Wis., created a yearlong Leadership Development Program for Shift Leads to sharpen
their skills and help elevate the department's level of service.
While we have existing Shift Leads enrolled in the program, we
have also invited frontline "Charge" staff who expressed an interest
in advancement and acquiring more responsibility. The Charges
act as assistants to the Shift Leads, learning the role to cover in
a lead's absence or to support the department when needed. In
total, we have 16 employees from four facilities enrolled. Each of
the 16 enrolled were chosen by their respective managers and
received a formal invitation from the EVS director.
All of the EVS managers met and created specific prerequisites
for the course, which include:
1. No corrective action within the past six months.
2. Ability to perform specific job duties including standard housekeeping tasks and basic floor care work.
3. Administrative skills such as the ability to compose and manage
emails and voice mails, and the ability to create and modify
the daily schedules.
The program covers basic leadership skills including conflict
management, dealing with difficult situations, and time management. It also gives participants a chance to discuss their own
specific challenges at each of the four facilities. Classes meet
monthly and participants are given homework to be completed
for the next session.
The Leadership Development Program compiles information
and advice from different sources such as AHE Webinars, Sodexo
trainings, other association publications, and podcasts from Mind
Tools. Participants discuss the material and relate it to their daily
experiences. In addition, each of the EVS managers participates
in the program and teaches a session.
Ongoing testing and assessments are done throughout the
program, and participants meet one-on-one with the EVS director
and their managers to identify specific needs each participant
may have. Development plans are created, and participants are
mentored to improve and sharpen their skills. Participants are
also asked to create resumes and participate in mock interviews
with EVS leadership at all levels. Once the program has concluded,
graduates of the first round will participate in and help develop
While we are still in the beginning phases of this program,
we have already observed positive results. Many of the frontline
staff have asked what it would take for them to be promoted,
and in 2013, at just Wheaton Franciscan Healthcare - St. Joseph,
we promoted six EVS staff within the department, we saw two
members of the EVS department be promoted to other departments within the facility, and we had the privilege of promoting
one of our Shift Leads to a Sodexo manager position.
Along with the promotions, the Wheaton Franciscan Healthcare
- St. Joseph facility has seen inspection scores increase from 2.79
to 3.19 (3.0 being a passing score) over a six-month period and
black-light inspection results show a 96 percent passing rate.
The overall goal of the program is not only to improve the
level of service the EVS department provides, but to equip each
participant with the skills needed to advance in the industry and
within the organization. We are also anticipating a decrease in
staff turnover as employees become more engaged and invested
in their work.
Developing future leaders is also developing the future of an
EVS department. Although creating and conducting a Leadership
Development Program is a major time investment for EVS leaders
who are already pressed for time, it is well worth the commitment.
Investing time developing your staff results in internal promotions
and produces future leaders not only for the department, but for
Paul Picciurro, CHESP, is operations
manager at Wheaton Franciscan
Healthcare - St. Joseph, in Milwaukee, Wis.
For more information, he can be reached at
www.ahe.org I EXPLORE I Spring 2014 13
Table of Contents for the Digital Edition of EXPLORE - Spring 2014
A Message from the President
The Future of EVS
Encouraging Positive Change
Leaders Share their Expertise Related to Health Care Reform and its Impact on the EVS Professional
AHE News & Updates
OneTogether Word Search
EXPLORE - Spring 2014