EXPLORE - Spring 2015 - (Page 11)

FEATUrE emPOwering frOntline stAff AHE Announces the Certified Healthcare Environmental Services Technician™ Program By Sandra Rials, MS I t's easy to demonstrate how certification can forward, develop, and propel one's career. In addition to the CHESP certification, AHE is proud to announce a certification program for environmental services technicians or frontline staff. The program will officially launch as Certified Healthcare Environmental Services Technician™ or CHEST, with an overarching goal to improve outcomes-for the patient, department, facility, and the community. interpreting Value in health Care delivery It's easy to see that employing fully proficient, certified frontline staff can impact the patient's experience of care, their satisfaction, and, potentially, clinical outcomes. However, it's believed that certified technicians will also contribute to their facility's financial success. The new CHEST curriculum emphasizes essential skills such effective communication and emotional intelligence but also highlights value in health care delivery. A well-trained and skilled environmental services team can impact how patients perceive their care and how they might score on a survey. We all know these elements can WHAt tHEy'rE SAyiNG AHE gathered opinions of health care leaders from across the country who all said they wanted a program such as CHEST. AHE found that the chief reason among the many was the strong desire to institute nationally accepted evidence-based cleaning protocols-processes that will help them improve efficacy. Placed throughout this article are just a few comments from environmental services leaders. "Certification is very important as technicians are asked to perform very technical duties. Having the credentials to affirm their knowledge could be seen as validation of their skills." indirectly influence an organization's reimbursement and financial health. In addition, it's anticipated that certification could actually lower staff turnover. Recruitment costs can be significant to any organization-no matter what level of staff is being recruited. Because of certification, we expect to see increased engagement and retention levels as technicians stay longer in their roles. This should directly affect recruitment and other labor costs as staff turnover decreases. ChEST Curriculum development The CHEST certification program is built on an extensive, authentic training curriculum structured around the pillars of infection prevention, emotional intelligence, effective communication, value-driven care, and evidence-based cleaning protocols. Development of the CHEST program is currently underway. AHE has contracted with a well-known and respected curriculum design and development company to work with subject-matter experts. AHE has assembled a group of environmental services leaders from across the country and all care settings to serve as subjectmatter experts who will be key contributors in the design and development of the program. "Besides the standardization of processes and adherence to infection control practices, the professional recognition would be invaluable." Train the Trainer Over the next few months, AHE will develop, vet, and deliver a top-rated certification training program, complete with job aides, participant guidebooks, multimedia, real-world case studies, and authentic assessments. CERTIFIED continued on page 13 www.ahe.org I EXPLORE I Spring 2015 11 http://www.ahe.org

Table of Contents for the Digital Edition of EXPLORE - Spring 2015

Message from the President
Engaging and Propelling Environmental Services
Empowering Frontline Staff
Learning is Continuous
Leadership in Education
Five Creative Ways to Keep Training Engaging
Meet a CHESP
AHE News & Updates

EXPLORE - Spring 2015